Overview We are seeking a strategic and operationally focused Principal, Business Operations to support the Virtual Expert Platform team within Intuit’s Customer Success organization. In this role, you will act as a key partner and advisor to the Virtual Expert Platform leadership team, driving the alignment and execution of strategies that ensure high-quality, scalable service for our customers. You will lead efforts to streamline operations, monitor performance, and foster cross-functional coordination, all with a goal of enabling the Virtual Expert Platform team to meet and exceed its objectives. What you'll bring + Experience: 8+ years in business operations, strategy, or a related field. Proven experience supporting executive leadership and optimizing operational efficiency. + Operational Expertise: Skilled in developing and refining processes and operational rhythms that ensure accountability and drive business performance. + Analytical & Problem-Solving Skills: Strong ability to interpret data and drive decisions based on insights. + Customer-Centric Mindset: Committed to enhancing customer experience through efficient, high-quality IA & expert experiences. + Collaboration Skills: Exceptional communication and interpersonal skills, with experience building cross-functional relationships and influencing without authority. + Business Communication & Storytelling: Able to synthesize insights and activity from complex areas into strategic narratives (written documents and slides) for C-level audiences. How you will lead + Operating Rhythm and Process Optimization: Establish and maintain an effective operational rhythm across the organization, designing and refining scalable processes to drive accountability, consistency, and performance. + Strategic Planning & Execution Support: Partner with the Virtual Expert Platform leadership team to translate strategic goals into actionable plans. Setup governance and align work across organizations to ensure smooth execution in lockstep with dependent teams and broader Customer Success priorities. Drive and curate updates (slides / written narratives) to SLT articulating the strategy and progress updates. + Performance Management: Define and track key performance metrics to assess the health of the organization. Use data insights to drive improvements and present findings to leadership to support informed decision-making and improvement plans, both within the organization and outsourced partners. + Cross-Functional Coordination: Act as a liaison between the Virtual Expert Platform and other functions across Customer Success,Technology Ecosystem, Intuit’s Business Units, Finance, and HR to ensure alignment on priorities and joint initiatives to achieve shared goals. + Transformation Initiatives: Hands-on manage high impact transformation initiatives that improve our effectiveness as an organization. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Southern California $185,000 - $250,000This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.