Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant, JD Edwards E1 9.2.
In this role, you would be primarily responsible for supporting and enhancing web applications.
Responsibilities
Work in a highly collaborative team environment with an always-evolving mixture of active teamwork and quiet-time.
Passionate about project advancement and self-learning.
Study customer requirements on procurement processes and map to ERP.
Analyze As-Is Processes and design the optimized To-Be Processes
Perform Design Validation and identify areas of improvement
Suggest and improve business processes
Prepare Training Material, SOPs etc
Prepare Test Scripts, and perform End to End Testing
Impart training to super users
Knowledge on Business Processes with good exposure to Retail Industry
Supporting/Troubleshooting JD Edwards applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
Creating, scheduling, monitoring jobs, troubleshooting jobs
Able to lead team and connect with client on regular basis.
Responsible to help team in day-to-day operations. .
Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
Execute and manage day-to-day operations via ticketing tools and processes.
Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
Responsible to test the application features, should understand any testing tool.
Qualifications Minimum qualifications
B.E./ B. Tech/ MCA or equivalent
Preferred Qualifications
Experience in IT industry.
Experience in JD Edwards Manufacturing or SCM / Sales and Distribution Modules.
Experience in IT support or implementation projects for JD Edwards E1 preferably in Manufacturing industry.
Strong written and verbal communication skills inEnglish
Willingness and ability to multi-task.
Should be able to handle client call, manage mentor team.
Ability to be learn and apply new processes and tools.
Technical understanding of products/services and/or ecosystem being supported.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.