Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Principal Consultant, SAP

The Product senior Analyst provides functional and technical expertise on the SAP MDG, SAP ECC, SAP S4Hana, SAP Fiori, SAP BTP, SAP GRC 10, SAP Solman 7.2 as in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction project roles.

This position will always search for better and quicker delivery value back to our customers, based on Agile and DevOps ways of working and mindsets.

This role will be part of the Global Applications Service Delivery team based in various hub sites.

Responsibilities:

Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business

Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed

Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)

Development management with 3Rd Party vendors based on role model development excellence, with overall accountability on metrics for development

Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers

Manage and execute technical design, development and configuration activities for products and services on SAP MDG, SAP ECC, SAP S4Hana, SAP Fiori, SAP BTP, SAP GRC 10, SAP Solman 7.2.

Identify and develop automation opportunities across the business processes and internal processes

Identify, propose and develop improvements for products and services as part of Problem Management process

Document solutions developed according to the defined rules in place, to assure global supportability

Participate and collaborate on a Community of Practices related to his functional and technical areas

Assist with change management activities, including releases and production slots.

Hands on and “can do” attitude

Work as part of a High performance team to delivery end to end all demands from the customers and business

Proactive mindset to propose and seek opportunities of improvement internally and for the business

Agile and DevOps mindset

Great team work

Technical expert in SAPBI Platform basis area, connect other team for issue resolution, Root Cause Analysis, Follow the Sun support and Post Incident Review;

Act as escalation point for offshore team, Lead offshore team for service management, maintain good relationship with customer and stakeholders;

Lead and join global SAPBI platform related project deployment, such as system upgrade, system migration, and new SAP system design and implementation;

Lead and join SAPBI platform efficiency relate projects, such as system lifecycle management, performance optimization, Disaster recovery exercise.

Provide technical expertise for the technology solutions he/she has been assigned to;

Translate functional requirements into technical solution specifications;

Perform and execute technical design, development and configuration activities within the technology area he/she is in charge, in line with quality standards in place;

Document solutions developed according to the defined rules in place, allowing for the solution to be supported by the Operational team;

Lead and follow-up development and project activities, as assigned by the manager, for on- site and offshore contracted resources;

Take care of the operational aspects of database technologies assigned to him, and also for further improving already existing database technologies;

Promote procedures, standards and principles in place and seek for opportunities to improve them for the Technology area he is in charge;

As part of this role, the associate will have to provide guidance to contractors or contracting resources assigned as part of a managed service;

Managing the platform lifecycle.

Qualifications we seek in you

Minimum Qualifications / Skills

Bachelor or higher degree in Computer Science or Information Systems required.  

Knowledge/Experience in IT Background .

Good communication, especially in English and interpersonal skills 

Strong analytical and problem-solving skills 

Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure

Strong MDG, SAP ECC, SAP S4Hana, SAP Fiori, SAP BTP, SAP GRC 10, SAP Solman7.2 on FMCG (Fast Moving Consumer Goods) industry. Experience on Business areas will be a plus.

Understanding of the business operations processes

SAP MDG, SAP ECC, SAP S4Hana, SAP Fiori, SAP BTP, SAP GRC 10, SAP Solman7.2 experience or same functionality products and services, as service, development or projects.

ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus

Proven leadership and influencing experience with key stakeholders

Language: Fluent in English.

Preferred Qualifications/ Skills

Possess good verbal and written communication skills.

Outstanding analytical skills, ability to apply expertise to drive complex, technical, and highly commercial solutions.

Excellent customer facing skills that include conducting compelling technical briefings demonstrations including issues, status reports and resolving impediments.

Zero distance to customer

Dealing with ambiguity

Directing others

Command skills

Conflict Management

Problem Solve

Innovation management

Managing and Measure Work

Role model agile behaviors methods with customers and peers

Stakeholders Relationship Management

Supplier Relationship Management

Why join Genpact? 

Lead AI-first transformation – Build and scale AI solutions that redefine industries 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.