Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant, Technical Program Manager
In this role, you will Manage software development projects: You will lead the planning, design, development, testing, and implementation of software applications

Responsibilities

• Product Health and Sustaining Management:
• Continuously monitor and evaluate product health through metrics, end-user feedback, and usage data.
• Proactively identify system performance issues, user pain points, and product gaps.
• Ensure product stability through proactive issue resolution and prioritization of fixes.
• Product Strategy and Roadmap Execution:
• Support the Lead TPM in maintaining a clear product roadmap aligned with business priorities and objectives.
• Collaborate with cross-functional teams to ensure timely execution of enhancements, fixes, and sustaining initiatives.
• Prioritize tasks effectively based on business impact, customer needs, and resource availability.
• Technical Collaboration:
• Leverage strong technical expertise in Outreach, CRM, Power BI, and Snowflake etc to design solutions that address business challenges.
• Partner closely with engineering teams to ensure technical feasibility and alignment with the existing architecture.
• Facilitate smooth communication between development teams, business stakeholders, and leadership.
• Stakeholder Engagement and Requirements Management:
• Collaborate with stakeholders to gather, document, and prioritize product requirements, use cases, and acceptance criteria.
• Act as the Product Owner for sustaining activities, ensuring requirements are clearly defined and addressed.
• Continuously evaluate and communicate progress, blockers, and opportunities to stakeholders.
• Performance Monitoring and Metrics:
• Define and track key performance indicators (KPIs) to evaluate product health, performance, and success.
• Summarize findings into clear, actionable presentations for leadership and business stakeholders.
• Cross-Functional Collaboration:
• Work closely with engineering, quality assurance, UX, and operations teams to ensure smooth delivery of fixes, optimizations, and enhancements.
• Foster collaboration across teams to address product challenges efficiently.

Qualifications we seek in you
Minimum Qualifications / Skills
• experience in software product management, with a focus on sustaining engineering, SaaS products, or technical operations.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field preferred.
• Proven experience in managing Outreach and Sales tools, with hands-on expertise in:
o Prospecting, Lead Management, Opportunity Management, and Contact Management.
• Strong technical proficiency in Outreach, CRM, Power BI, and Snowflake, etc with the ability to collaborate effectively with development teams.
• Deep understanding of standard sales cycles, personas, and selling motions (direct sales, indirect sales, renewals).
• Proficient in Agile/Scrum methodologies and product management tools.
• Strong prioritization, analytical, and problem-solving skills to drive high-impact outcomes.
• Experience managing SaaS vendors and ensuring product performance.
• Proven track record in delivering customer-centric solutions with a people-first design approach.
• Adaptability to fast-paced, changing priorities, with a focus on delivering consistent value.

Preferred Qualifications/ Skills
• Scrum Master, SAFe Agile, PMP certification
• Excellent communication and people skills
• Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS) or related field ITIL.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.