Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of   Principal Consultant – PeopleSoft FSCM

In this role you will Perform monthly analysis of incoming tickets and take required action for performing RCAs and suggest process improvements, user trainings etc for reducing incoming ticket volume. Propose process simplification ideas to leverage PeopleSoft out of box functionalities and reduce customizations.

Responsibilities

Perform Root cause analysis of recurring issues and provide permanent fix, and work on IT driven enhancements for reducing tickets volume.Should have been part of support projects resolving production issues under a SLA guided environment.Prior experience with tools and PUM image upgrades.Exposure to PIA (Pure Internet Architecture).Understanding requirement and provide technical solutionsAdhere to the timeline and focus on delivery with good quality

Qualifications we seek in you

Minimum Qualifications/skills

MBA or CA Good experience in People Tools (8.5X) (Application Designer, PeopleSoft Query, People Code, Component Interface, File layout) and reporting Tools.Working Knowledge on PeopleSoft FSCM 9.2  modules for  Procure to Pay track ( REQ, PO, AP, INV)Working knowledge on Asset Management and Maintenance management modules is preferred.Additional knowledge of PeopleSoft FSCM modules like BI, AR,GL,EXP, Projects, TE is preferred.Hands on experience on Application Engine, integrations, customizations, reportingHands on experience in Integration tools like Integration Broker, Component Interface, File layout.

Preferred Qualifications/ Skills

Additional Knowledge on PeopleSoft FSCM 9.2  modules for  Procure to Pay track ( REQ, PO, AP, INV) is preferredHands on experience on Application Engine, integrations, customizations, reportingHands on experience in Integration tools like Integration Broker, Component Interface, File layout.Hands on experience on Customized and developed various Reports using BI Publisher, SQR and PS Query, Crystal reports.Hands on experience on Trouble shooting of production support issues around Application engine process failures, SQR failures, integration issues, error in people code and providing permanent resolution for the same.Good communication skill and ready to explore and learn new skills Working knowledge on creation of User Profiles, Roles and Permission lists.Having a strong working knowledge on SQL queries and PS Queries.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.