Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - Active Directory DC Ops Engineer SME
In this role, you will play a key role in supporting and maintaining our Active Directory infrastructure within our data center operations. This role is ideal for individuals passionate about IT infrastructure and eager to develop their skills in managing and optimizing Active Directory services.
Responsibilities
• Lead the design, implementation, and management of Active Directory infrastructure and related services, including DNS, DHCP, Group Policy, and LDAP.
• Develop and maintain AD architecture diagrams, documentation, and processes.
• Ensure that AD designs are scalable, secure, and aligned with industry best practices.
• Manage AD forests, domains, and trusts across multiple environments.
• Perform routine maintenance tasks, such as patching, updates, and health checks.
• Oversee the creation and management of user accounts, groups, and organizational units (OUs).
• Implement and enforce Group Policy Objects (GPOs) to secure the environment and manage configurations.
• Ensure that AD is configured and managed in compliance with security policies and regulations.
• Perform regular security audits, risk assessments, and vulnerability scans on AD environments.
• Implement and maintain security measures, including privileged access management, account lockout policies, and multi-factor authentication (MFA).
• Monitor and respond to security incidents involving AD, such as unauthorized access attempts or breaches.
• Work with other IT teams to integrate AD with other identity and access management (IAM) systems, cloud services (e.g., Azure AD, AWS IAM), and third-party applications.
• Collaborate with network, server, and application teams to ensure seamless integration and interoperability.
• Support migrations, consolidations, and upgrades of AD environments.
• Provide advanced troubleshooting and support for AD-related issues, including replication problems, authentication failures, and performance bottlenecks.
• Lead root cause analysis (RCA) for critical incidents and implement corrective actions.
• Provide mentorship and guidance to junior team members and IT staff.
• Create and maintain detailed documentation, including AD configurations, procedures, and policies.
• Conduct training sessions and workshops for IT staff on AD best practices and new features.

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Good experience in managing Active Directory infrastructure and operations within a large enterprise environment.
• Deep understanding of Active Directory, including forests, domains, trusts, and replication.
• Expertise in AD security practices, including privileged access management, MFA, and auditing.
• Strong knowledge of Windows Server environments and related infrastructure.
• Experience with PowerShell scripting for automation and management of AD tasks.
• Familiarity with cloud-based identity services (e.g., Azure AD, AWS IAM) and hybrid AD environments.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.

Preferred Qualifications/ Skills

• Certification in Microsoft technologies, such as MCSA: Windows Server or MCSE: Core Infrastructure.
• Experience with Azure Active Directory or hybrid cloud environments.
• Familiarity with ITIL or other IT service management frameworks.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Strong commitment to customer service and delivering quality solutions.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.