Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant, Business Analyst SFDC
In this role you will be responsible for simplifying complex IT Systems solutions for customers in all industries, understanding how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.
Responsibilities
• Analyzing and capturing requirements, documenting and relaying those to the Technology team members.
• Modelling business processes and identifying opportunities for process improvements.
• Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.
• Writing concepts, functional design, user stories and acceptance criteria’s, use cases and business process design/requirement documents.
• Being involved in implementation, training, and testing of the solutions
• Supporting business transition and helping to establish change.
• Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.
Qualifications we seek in you
Minimum Qualifications / Skills
• Experience in one or more domain areas: Banking (Remediation process would be a plus), FA, supply chain etc.
• Experience in Operational excellence related projects.
• Must have experience in writing the functional design documents and user stories for agile development projects.
• Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.
• Experience in complicated software projects.
• Digital know-how, well versed with Genpact digital tools
Preferred Qualifications/ Skills
• Effective stakeholder management
• Critical thinker, problem solving attitude
• Fast and independent decision maker
• Excellent documentation and writing skills
• Good listener and communicator
• Confident presenter
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.