Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting Applications for the role of Principal Consultant – Service Now
In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies.
Responsibilities
• Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
• Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
• Reviews design and code per sprint to ensure quality.
• Creation and customization of complex workflows and custom workflow activities.
• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
• Contribute and review to user stories.
• Build and maintain technical documentation.
• Monitor health, usage, and overall compliance of ServiceNow and its applications
• Develop a keen understanding of the products we implement and client business.
• Provide production support and be able to resolve problems under pressure.
• Assists in project estimation.
• Participate in regular Knowledge Transfer sessions with ServiceNow Developers
• Stay current with new and updated capabilities of the ServiceNow Platform
• Coordinate upgrades to Production and Sub-Production instances
• Coordinate sub-production testing, evaluation, and regression remediation
• Participate in blueprinting workshops and contribute with documentation and effort estimation.
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you
Minimum Qualifications
• Experience working on the ServiceNow Platform
• Experience building and developing ServiceNow applications and 3rd party integrations.
• Strong background in software development, software architecture, data structures, algorithms, and SDLC models
• Knowledge of database application concepts, SQL, query optimization
• Excellent problem-solving skills, in particular a methodical approach to dealing with problems across distributed systems.
• Experience with Delegated Development and Entitlements, Flow Designer and Decision Tables, Workspace development and customizations,
• Experience in various ServiceNow related integration patterns and APIs.
• Knowledge of ATF, Unit and functional testing.
• ServiceNow Certified System Administration (CSA) certification
• Certified ServiceNow Application Developer (CAD) certification or equivalent experience
• Ability to work with customers, gather requirements and create solutions independently
• Active participation within and among teams and colleagues distributed globally
• Good verbal and written communication skills are a must?Good quantitative analytic skills, ability to work with large data sets
• Collaborate well with others, unafraid to provide and receive honest feedback.
• ServiceNow Certified Implementation Specialist (CIS) certification a plus
• Experience with scripting languages such as Perl or Python, especially under Unix/Linux
• AngularJS and Node.js experience a plus
• Familiarity with SOAP, REST, XML, JSON
• Experience with web application user interface and usability concepts
• Understanding of secure software development concepts, especially in a cloud platform
• ITIL or DevOps experience a plus
• Agile development experience
· Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.