The OneDrive and SharePoint (ODSP) organization is in the business of launching new innovative services powering Microsoft 365, Microsoft Copilot and Microsoft Viva. As a member of the ODSP Customer Experience Engineering (CXE) Team, you will be embedded as an integral component of our product development organization and focus on customer insights at scale. Our goal is to drive customer adoption and satisfaction by distilling customer signals into strategic actions.

This role is ideal for candidates passionate about data-driven decision-making and customers with a commitment to helping Microsoft deliver the best possible experience for its global customer base. You will have the unique opportunity to combine your expertise in enterprise software and data science to shape how Microsoft delivers exceptional value to its customers and partners. Your primary responsibilities as a Principal Data Scientist - Customer Experience Engineering will include analyzing customer data to uncover meaningful trends, providing actionable recommendations, and influencing product strategies. We are looking for individuals who bring a fresh perspective and a distinctive voice to foster innovation and excellence within our team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.