Principal Design Researcher with Program Management chops at Oracle Design Research

At Oracle, we’re redefining design across the company, creating a design-led culture that puts humans and their needs at the center of our product development process, transforming how our customers work globally. Towards that end, you’ll join a small but effective group of applied design researchers who bring scientific rigor to understanding customer behavior in our products. We are looking for a passionate researcher with strong program management skills to join this group and help build out a program where we have a thriving pipeline of customer end-users that we can talk to to help our organization understand how the work we are doing is helping and where we can do even better to help our users fall in love with our experiences. 

Your day-to-day responsibilities will involve a dynamic mix and balance of activities. You'll focus on building strong relationships with stakeholders, both internally and externally, while contributing to a team managing our customer outreach program. You'll leverage your research skills to connect with customers, uncover meaningful insights, and craft compelling narratives about what you’ve learned. You will work with the team and your management to create a pathway to leverage these insights as a catalyst for driving impactful changes in our products. Additionally, you’ll play a key role in scaling our customer outreach program to address the vast and diverse landscape of enterprise products our customers rely on.

Our design researchers work closely with data scientists and qualitative researchers, offering a comprehensive perspective on customer behaviors. We’re starting a mini-revolution of being data- and customer-obsessed, and we’re looking for someone just as passionate to join us! 

About The Parent Team 

The Oracle Design team is a diverse group of strategists, innovators, designers, researchers, prototypers, content creators, and technologists committed to taking design to the next level. We’re reimagining the UX for over 300 enterprise cloud applications in industries like HR, Finance, Supply Chain, Healthcare, Education, Government, and more. As we embark on a cultural transformation, you’ll have immense opportunities to grow and develop as a UX professional, applying your skills to areas like AI, machine learning, conversational UI, and augmented reality. With design studios worldwide (US, Mexico, Canada, Bucharest, India), we seek curious, collaborative individuals passionate about simplifying work for millions globally. 

Here’s the kind of person we’re looking for:

You are insatiably curious. You love asking meaningful questions about human behaviors, motivations, and challenges.  You have deep empathy and a passion for understanding people, uncovering their values and unspoken needs, and you thrive on evangelizing what you learn.      You are extremely well-organized and like to organize others to get things done.  You have excellent communication skills to engage effectively with stakeholders, ensure alignment, and manage expectations. You can address conflicts within the team or with stakeholders and work toward resolution. You can prepare and deliver project status reports, updates, and presentations to senior management and stakeholders. You have excellent attention to detail and meticulous in evaluating materials and maintaining accurate documentation. Problem-Solving: Proactive in identifying issues and developing effective solutions. You are a compelling storyteller. You know that a well-articulated story will inspire and influence. You understand the importance of clearly and concisely communicating your findings verbally and in writing. You are driven by impact. You don’t stop until the insights from research are applied to the benefit of our customers and business.  You don’t already know everything, and you love to learn from others, new contexts, and new challenges.  You thrive on working well with others. You make the people around you better. You love to collaborate with designers, user researchers, engineers, product managers, executives, and inspire them to do their best. And finally, you want to be part of creating dramatic and impactful change at a company that is committed to becoming a light unto others when it comes to user experience design.

Career Level - IC4