The Amplify Intelligence team, a vital part of the Customer Success Engineering (CSE) organization, is dedicated to integrating empathy and intelligence to assist customers in their moments of need and to foster a customer-driven culture. Our mission involves not only responding to customer needs articulated through support channels but also providing proactive support during unarticulated moments by anticipating their requirements through near real-time actionable insights based on customer signals. We pride ourselves on a supportive team culture that values deep engagement with customers, continuous learning, flexibility, and empowerment.
We are in search of an accomplished Principal Engineering Manager to spearhead the development and oversight of copilot-enabled support experiences for M365 products. We are committed to pursuing ambitious ideas that drive transformative progress in customer support. Our efforts encompass both consumer and business domains and span internet-scale online services, the Windows operating system, and mobile devices.
With a strong focus on responsible technology, we strive to deliver state-of-the-art support characterized by high precision and optimal resolution times. Our team members possess profound technical expertise, an engineering fundamentals-oriented mindset, valuable customer insights, and a distinct perspective shaped by extensive hands-on and large-scale experience.
In this role, you will engage with cutting-edge technology, confront diverse challenges, and drive innovation that influences businesses and individuals globally. You will also have the opportunity to collaborate with a highly interactive and enjoyable team in a rapidly evolving learning environment.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.