Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Design, develop and enhance proactive monitoring capabilities for AWS Connect CCaaS platform Build CI/CD automation pipelines to deploy proactive monitoring and self-healing frameworks Implement AI/ML based anomaly detection alerting Develop front end and backend code in support of self-service tools for automation of day-to-day operations Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Undergraduate degree or equivalent experience 8+ years of IT experience as a full stack engineer 4+ years of AWS cloud experience including developing and deploying lambda functions 4+ years of DevOps and automation engineering experience including GitHub, Terraform, Jenkins and CI/CD experience 3+ years of monitoring enterprise applications in AWS Cloud 3+ years of development experience including Springboot, JSP and Vue.js (Or React / Angular / node js with willingness to learn Vue.js) 3+ years of solid working knowledge on monitoring tools like Splunk, Zabbix, Grafana, Dynatrace APM monitoring and setup 3+ years of experience with programmatic interaction with No-SQL DB (preferably MongoDB) 2+ years of experience with Agile methodologies 2+ years of experience with at least 1 scripting language such as Perl, Python or PowerShell Solid knowledge on Linux/Unix

Preferred Qualifications:

Cloud Certified: AWS Certified DevOps Engineer  Application and Security logging experience Scripted environments experience Configuration as code experience Infrastructure as Code (IAC) experience (i.e. Terraform) Operations experience Service Oriented Architecture (SOA) experience Real-time automated metrics and reporting experience  Knowledge of Chef/Ansible Knowledge of Git (contributions on GitHub++) AI/ML, ChatGPT knowledge/experience Automation and Self-Healing framework development knowledge/experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.