We seek a highly committed and skilled technician who loves serving customers as much as you love supporting personal computers, applications, systems and peripherals. The ability to multi-task on a wide array of issues with employees at all levels is key to your success. If you have skills like those listed below, we want to hear from you!

IT ServiceDesk Administrator – Self-directed, action-oriented thinker and problem-solver.  Experiencing working as part of a Global front-line IT ServiceDesk team, problem solver that contributes to the continued success of the company and Information Technology team. In addition to the regular expectations of technology support, the IT ServiceDesk Administrator will act as a liaison to other technology functions and assure that the IT service desk ticket queue is managed in a timely and accurate manner. You will act as the initial escalation point for ServiceDesk technicians and assist team managers with developing and evaluating current and future ServiceDesk initiatives. IT ServiceDesk Admin will assist in coordinating end user-related projects and actively communicate areas of need, urgency, or other pertinent data in a timely manner.

Responsibilities:

Proven abilities in PC and Mac configuration and troubleshooting including operating systems and common applicationsSupport including but not limited to Tier 1 and 2 support and troubleshooting for end-user related issues/requests, user administration, root cause analysis, and VPN end user supportManage asset disposal and track hardware via ITAM processes.Provide on-site and remote client supportInventory Asset Management assist with procurement and tech refreshCreate, maintain, and delete user accounts from various systemsMaintain, support, develop, and assist in process strategiesMaintain current desktops/laptops via push updatesAct as initial contact for issue escalationPartner effectively with other IT members in remote sitesLaser focus on service excellence

Required Qualifications:

Strong, customer and team focusWillingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user account building and maintenance; software tracking and deployment; remote user assistance; virus and malware diagnostics and cleaning; documentation; project planning; and asset tracking, hardware recyclingMinimum 2 years Windows (Windows, AD, Office, etc.) and Mac (OSX, iOS, Macbook, Apple TV) support experience in a fast paced, results oriented corporate environment.Experience with Lenovo and Mac hardware, iPhone, Android, Tablets, Mac laptops and desktopsExperience with Microsoft Office 365Experience in Active Directory environments including account management and permissions.Experience in supporting end user related network connectivity (switch, jack connections, cabling, etc.) and network and security principles.Strong organizational and time-management skills; project management experience.Applicable certifications suggested (i.e. MCP, A+, Network+)Strong interpersonal and communication skillsStrong troubleshooting skillsExperience with PC hardware repairClear and adaptable written and verbal communication skills requiredFlexible work habits, ability to prioritize planned and unplanned customer needsAnalytical troubleshooting skillsAbility to build rapport and elicit problem details from internal customersHigh energy approach to work, yet ability to stay calm under pressureSpecial consideration given to candidates with IT asset management (ITAM) experience and a desire to be involved in helping to manage our asset management process.

Strong consideration given to those candidates who additionally possess the following:

BS in CS, CIS or equivalent college degreeIndustry standard certifications from, Microsoft, Apple, ITIL, or equivalentExperience ServiceNow

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.