About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role: Principal - ITSM / ServiceNow 

As a Principal, you will focus on maturing ITSM practices through optimization of ITSM / cross functional dependencies: Incident / Major Incident, Problem Management, Change Management, Knowledge Management or Configuration / Asset Management, to drive best practice in everything we do.

You will work with IT Leadership, ServiceNow Architects and Developers to align processes with tool functionality, and promote a culture of Continuous Service Improvement across ITSM within the IT Team and across the enterprise.  You will also bring a passion for ServiceNow capabilities and solutioning skills.   You’ll help our ServiceNow product owners overcome challenges using modern, best in class architectural approaches, tools and technologies to maximize the value of our ServiceNow platform. You’ll make sure the solution developed by the team considers the architecture and operating environment, as well as future functionality and enhancements. 

Key Responsibilities 

Ensure the function is built on ITSM best practice and that this is reflected in the way the platform is configuredDevelop and maintain strategic roadmap and collaborate with our development team to align on upgrade and patching timing  Oversee the overall prioritization of work across all ServiceNow capability owners including (example of modules: ITSM, ITOM, IRM/GRC, HR) Enable solutions to problems with a complete end-to-end solution in a fast, agile environment.  Ensure the function sufficiently documented, trained and communicated to the whole support organization.Manage strategic relationship of ServiceNow and other service partners Develop AI strategy and roadmap and oversight of implementation for automation and emerging ServiceNow capabilities across the platform Oversee data governance strategy for critical data elements across all ServiceNow capabilities Optimize the operating model of the function and oversee process architecture across the platform 

Key Skills/Experience 

7+ years of management/ITSM experience 5+ years of experience with software design and development / ServiceNow platform administration, including access administrationBachelor’s degree 

Nice To Haves 

Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC) Experience with requirements management, and JIRA or similar RTM platforms ServiceNow Certified Systems Administrator or Security+ CE Certification ITIL v3 Foundations or ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist 

Salary Range:

$114,700 - 194,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater 

Reasonable accommodation

  

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

 
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.