Meet Our Team:

Our Network Engineering team is a global group that provides first-class support of our dispersed network infrastructure. They work in a fast-paced, high-energy environment to support all aspects of our corporate network including route, switch, firewall management, load balancing, and DNS.

Picture Yourself at Pega:

In this role, you will be responsible for the operational success of Pega’s network infrastructure. Implementing and maintaining best practice solution to provide service and reliability while maintaining a strong focus on network security. You will work alongside Senior and Principal level engineers, diving into obstacles and helping to create solutions. 

What You'll Do at Pega:

Network Operations

Operations Management and Service Delivery – monitor and measures systems in scope, fulfill end user requests, adhere to SLOs, perform triage and root cause analysisAdministration and support of the network environment including routing, switching, firewalls, and wirelessPerform upgrades and hardware replacementsDocument processes and diagrams to support the environment

Network Projects and Architecture

You will act as a subject matter expert and escalation point for Cisco IOS and NXOS. Primarily supporting our Boston Datacenter and Waltham HeadquartersYou will be responsible for the operation, management, and standardization of our network infrastructureYou will perform triage, root cause analysis and incident response.You will assist in leveraging automation tools to streamline and optimize day-to-day tasksYou will work closely with our Information Security partners to secure and maintain our network integrityYou will design and implement solutions to meet the needs of our employees

Operational Service Delivery 

Continuously deliver a high level of service availability which meets or exceeds service level objectives for responsible areasProvide operational support and problem resolution managementImplement operational best practices to ensure the ongoing health and reliability of the environments (capacity planning, patch management, etc.)Perform complex problem resolution – diagnose the problem directly and/or facilitate problem solving across technical teams
 Who You Are: An engineer possessing excellent technical written and verbal communication skillsA problem solver who can dive into technical issues and obstacles and identify technical solutionsA detail-oriented professional with the focus of a global scale pictureA multitasker, who can balance multiple requests and prioritiesWhat You've Accomplished: 7+ years of experience with Networking and other relevant disciplines in a similar sized companyExperienced Engineer with strong technical knowledge of Cisco IOS and CiscoKnowledgeable of routing protocols including EIGRP, OSPF and BGPBachelor’s degree in computer science or a related discipline and/or equivalent industry experiencePega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21504