Amazon is the “Everything Store” and as global customer demand for pre-owned product grows, we want buying a pre-owned product to be as seamless and exciting as buying a new one. Across Amazon, there are multiple ways to shop pre-owned products, including Amazon Renewed, Amazon Resale, Devices Pre-owned, 3P Used, and Amazon Pre-loved. These teams are collaborating to define a best-in-world pre-owned shopping experience that offers customers meaningful savings. This role works closely with engineering partners across the company to innovate for global customer impact.

We seek an experienced and entrepreneurial Principal Product Manager – Technical with a passion for delivering world-class customer experiences and you enjoy the thrill of experimentation, optimization, and close collaboration across a diverse stakeholder group. The ideal candidate is a self-starter with excellent product management skills, a strategic thinker, and a strong communicator with excellent cross-org collaboration skills. This is a unique opportunity to build, develop, and drive a globally relevant, customer-centric roadmap, in a way that increases Amazon’s relevance and accessibility to a broader customer audience and encourages more sustainable shopping practices.

The Pre-Owned CX Principal Product Manager will own defining and driving the Amazon pre-owned customer experience product vision and roadmap across the end-to-end customer journey. The role will work across multiple business, design, product, and engineering teams to develop foundational shopping experiences, including inspiration, discovery, evaluation, detail page optimization, pricing, purchasing, personalization, and more. The role is inherently high visibility and will work closely with partners in this exciting pre-owned space across the company to accelerate and amplify our shared investments and drive global customer impact.


Key job responsibilities
• Defining a CX vision for the pre-owned shopping experience in partnership with UX design and pre-owned business teams developing an actionable product roadmap, and identifying and influencing product/engineering teams to run experiments
• Driving ideation and management of a portfolio of experiments, some that span multiple teams and shopping experiences, and some that dive deep in one CX area
• Leveraging your high judgment to prioritize opportunities that drive the most strategic value; working with design teams to scope design effort, set/track goals and triage priorities across product/engineering teams
• Utilizing your varied background and skillsets to dive deep with designers on UX decisions and drive technical conversations with engineering partners to create roadmap planning
• Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where support is needed