At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
\nWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
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Principal Product Manager - Experience Agents
\nRole Summary
\nWe’re excited to announce that we are hiring a product leader to spearhead the development of Qualtrics Experience Agents—innovative AI-powered agents designed to help organizations gain deeper insights and enhance customer and employee experiences in real-time. This position represents a unique \"0 to 1\" opportunity within a scaled enterprise, allowing the successful candidate to leverage their creativity and vision in a startup-like environment while benefiting from the resources and support of a recognized market leader. The product leader will be responsible for defining the strategy, roadmap, and positioning of Experience Agents, ensuring they deliver exceptional value to our clients. This role is perfect for someone who thrives on building transformative solutions and is eager to make an impact in an organization that values innovation. Join us in reshaping the future of experience management and driving meaningful change across industries!
\nHow You’ll Find Success
\n\nDefine and deliver the first generation of Experience Agents that take action on experience data — closing feedback loops, resolving friction, and driving personalized engagement across channels.\nOwn core agent capabilities across sensing, reasoning, and acting — from natural language understanding to decision orchestration and multi-channel response.\nCollaborate deeply with XM product teams to embed agents into customer and employee workflows, ensuring they enhance rather than disrupt the experience.\nPartner with AI/ML, design, and engineering to create intelligent agents that are trustworthy, context-aware, and outcome-driven.\nDrive adoption across industries by developing templates and strategies that scale agent capabilities across key verticals like healthcare, retail, and B2B services.\n\nHow You’ll Grow
\n\nDevelop Expertise in AI Solutions: Gain in-depth knowledge of AI-powered agents and their application in enhancing customer and employee experiences.\nLeadership Experience: Take a leading role in shaping product strategy and execution, allowing you to influence organizational direction and innovation.\nCross-Functional Collaboration: Collaborate with diverse teams across product management, design, engineering, and AI/ML, enhancing your teamwork and project management skills.\nIndustry Impact: Play a pivotal role in transforming experience management across various sectors, allowing you to build a reputation as a thought leader in the field.\n\nThings You’ll Do
\n\nLead the development of omnichannel customer interaction analytics, with a focus on AI-driven insights.\nDevelop innovative tools with AI capabilities to enhance the platform's automation features.\nCollaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.\nLead groundbreaking initiatives that challenge the status quo of customer engagement, positioning you at the forefront of industry advancements.\nPrioritize customer signals and industry trends to improve product offerings.\n\nWhat We’re Looking For On Your Resume
\n\nBachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.\n7+ years of experience in a product-related role, preferably in tech/software.\n8-12 years of product management experience.\nExperience building and scaling customer-facing analytics or AI-driven insights products.\nAbility to analyze and interpret data.\nSelf-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.\n\nWhat You Should Know About This Team
\n\nThe team works closely with brands and Fortune 100 companies to enhance the experiences they provide their customers and employees. \nThis team will focus on ingesting, transforming, and storing data to make it usable for analyzing and surfacing insights from experience data to drive action.\nWe believe in continuous learning, problem-solving together, and fostering a culture where every team member is empowered to make a significant impact on our products and our customers.\n\nOur Team’s Favorite Perks and Benefits
\n\nExperience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.\nLearning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.\nThe satisfaction of empowering large networks through technology.\nThe opportunity to work with a diverse range of influential brands.\nA role that encourages personal growth and initiative within a growing business area.\n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
\nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
\nApplicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
\nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range$164,500—$299,500 USD