At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

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Principal Product Manager- PaaS

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Why We Have This Role

\n\nTo expand the Qualtrics xFlows Actions Platform capabilities with strategic extensions like MS Dynamics, Jira, Google, Zendesk, and more.\nTo innovate in the realm of XM Automation by developing low code/no code tools that leverage AI\nTo enhance the platform's integration and automation possibilities, making it more versatile and powerful for users.\nEnable all brands to enhance customer experiences by providing accessible omni channel understanding.\n\n

How You’ll Find Success 

\n\nBuild a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.\nBuilding empathy for core personas/users and translating this into product specification documents.\nLeading the development of new extensions and ensuring their alignment with user needs and business goals.\nEnhancing low code tools with AI, such as JSON Event, Code Task and Web Service Task to simplify complex workflows.\nCollaborating with cross-functional teams to integrate feedback and iterate on tool designs.\nUtilizing data and user insights to guide development priorities and measure the impact of new features.\n\n

How You’ll Grow

\n\nBy spearheading projects that directly contribute to the Platform as a Service growth and ease of use.\nGaining expertise in the latest low code/no code technologies and AI application in workflow automation.\nEnhancing leadership skills through the ownership of high-impact projects and cross-team collaboration.\nExpanding knowledge of various business tools and platforms through the integration of new extensions.\n\n

Things You’ll Do

\n\nLead the development of omnichannel customer interaction analytics, with a focus on voice and AI-driven insights.\nBuild and launch strategic extensions and integration for the Qualtrics xFlows Actions Platform.\nDevelop innovative low code/no code tools with AI capabilities to enhance the platform's automation features.\nCollaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.\nPrioritize customer signals and industry trends to improve product offerings.\n\n

What We’re Looking for on Your Resume

\n\nBachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.\n7+ years of experience in a product-related role, preferably in tech/software.\n8-12 years of product management experience\nExperience building and scaling customer-facing analytics or AI-driven insights products.\nAbility to analyze and interpret data\nSelf-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.\n\n

What You Should Know about this Team

\n\nThe product team is focused on providing solutions for large-scale organizational Reporting and Analytics capabilities, with an emphasis on text analytics and platform services\nThe team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.\nThe Customer Care business is growing and transforming how organizations understand and improve customer experiences across all interaction channels.\nThis team will focus on ingesting, analyzing, surfacing insights from Omnichannel contact center data and drive action.\n\n \nOur Team’s Favorite Perks and Benefits
\n\nExperience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.\nLearning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.\nThe satisfaction of empowering large networks through technology.\nThe opportunity to work with a diverse range of influential brands.\nA role that encourages personal growth and initiative within a growing business area.\n\n \nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n

 

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range$164,500—$299,500 USD