Principal Product Manager- ServiceNow Comerica is seeking a highly skilled Product Owner with expertise in ServiceNow to lead and optimize ServiceNow. The ideal candidate will act as a control owner, ensuring data fidelity, governance, and compliance across a ServiceNow platform. You will collaborate closely with technology and security teams to ensure seamless integration and alignment with organizational objectives. As the Product Owner, you will play a pivotal role in shaping the direction of ServiceNow while collaborating with security, IT, and operations teams to align technical capabilities with organizational objectives. Serve as a process owner maintaining compliance with regulatory and organizational standards. Develop, implement, and enforce policies and procedures for a ServiceNow platform. Collaborate with technology and security teams to integrate technology processes with broader IT and security strategies. Drive the end-to-end processes for lifecycle management across the platform. Partner with stakeholders to identify and mitigate risks. Monitor and report on key performance indicators (KPIs), identifying areas for improvement. Lead regular audits and assessments to ensure data integrity and compliance. Position Responsibilities: Delivery Excellence * Provides strategic management of the overall Product program, ensuring that release schedules are met, and risks managed. * Leads a collaborative, dynamic Product planning process prioritizing efforts that align with Comerica and Technology strategies and provide the best value and outcome for the investment. * Works with Program/Project Management to decompose the Product Vision and Product Roadmap into themes which will be captured in the Product Backlog by the project manager or delivery lead. * Consistently exercises independent judgment and discretion in matters of budget, scope and schedules. Strategic Thinking * Works with stakeholders to expand product offerings. * Drives appropriate level of development and operational support throughout a product's phases in the maturity life cycle: introduction, growth, maturity, decline. * Negotiates complex arrangements with other teams, service providers, collaborators and suppliers. * Develops strategic relationships with suppliers adhering to the tenants of the Corporate Supplier Relationship Management program. Collaboration * Works with the key stakeholders including the business Product Owner to define the Product Vision and Product Roadmap for any given product that considers innovation, customer feedback and market/industry drivers. * Motivates colleagues in multiple organizational units to work collaboratively towards common goals. * Ensures that all team members, including business partners, are working together effectively, are communicating with related teams and are producing quality work, in line with the overall Product vision. * Actively participates in the Product Development community, sharing and re-applying skills and knowledge and bringing in best practice. Communication * Maintains communication with stakeholders in Technology and other lines of business to ensure that there is visibility into the Product's direction, schedule, progress and operational status. * Communicates the Product Vision to interested parties and stakeholders. It is important that the businesses understand the solution and can engage to ensure there is successful delivery. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled