Principal Product Manager - Tech, Rufus Shopping AI
Amazon.com
We are seeking a Principal Product Manager Tech to own and drive the Rufus experience on Search. Rufus is Amazon's Shopping AI, a high-visibility customer experience, leveraging large language models (LLMs) as a flagship Gen-AI investment within the Stores business. Your role will be critical in shaping how customers discover, learn about, try, and return to Rufus, ensuring it becomes an essential part of their shopping experience. If you are passionate about AI-driven experiences and reinventing how customers shop with Gen-AI, this is a rare opportunity to define the future of conversational commerce at Amazon.
You will own and operate a portfolio of features that help customers shop on Amazon leveraging Rufus, including inventing new ways to help customers search for products, get recommendations, insights, suggestions, and answers to their questions -- all within the Amazon search experience. Success in this role will make shopping on Amazon significantly easier for customers, and will drive a step-change in customer engagement with Rufus. Your work will directly shape the future of shopping engagement on Amazon.
In this role, you will shape Rufus CX and Science team priorities, balancing engagement growth with high-quality shopping outcomes. You will balance creative vision with technical execution, making data-driven decisions while pushing LLM science and engineering to new frontiers. You will work directly with multiple Applied Science and Engineering organizations to create the world's best shopping LLMs and invent new experiences that are only now possible. You will bring high judgment and high standards to design new user experiences and improve them relentelessly. You will invent new LLM-driven interactions, balancing technical feasibility with customer delight.
You will own and operate a portfolio of features that help customers shop on Amazon leveraging Rufus, including inventing new ways to help customers search for products, get recommendations, insights, suggestions, and answers to their questions -- all within the Amazon search experience. Success in this role will make shopping on Amazon significantly easier for customers, and will drive a step-change in customer engagement with Rufus. Your work will directly shape the future of shopping engagement on Amazon.
In this role, you will shape Rufus CX and Science team priorities, balancing engagement growth with high-quality shopping outcomes. You will balance creative vision with technical execution, making data-driven decisions while pushing LLM science and engineering to new frontiers. You will work directly with multiple Applied Science and Engineering organizations to create the world's best shopping LLMs and invent new experiences that are only now possible. You will bring high judgment and high standards to design new user experiences and improve them relentelessly. You will invent new LLM-driven interactions, balancing technical feasibility with customer delight.
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