**Discover. A brighter future.** With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. **Job Description:** **What You'll Do** Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with client servicing teams, leadership and executive leadership teams in Global Operations to assess any operational gaps and provide strategic solutions while keeping up with industry best practices and giving client focus the top priority. Leads infrastructure platform design by delivering business requirements to development teams and ensuring platforms perform to their expectations. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. **How You'll Do It** + Identifies & coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and Customer interactions. + Supports deep-level Infrastructure platform (design, system level requirements/interfaces … etc.) Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products … etc.) + Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements. + Conducts analytics to find the business impact & solution for strategic customer impacting incidents/requests. + Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of organization. + Liaises and champions between Client-Facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood incorporating items such as Voice of the Customer (VOC), Payments industry alignment/awareness, and/or go-to market implications. + Ensures Infrastructure needs are identified and prioritized with the Operations Process Review. + Assesses and implements a rotational model within the Infrastructure Services Digital, Authorization, Partners, and Support teams. **Qualifications You'll Need** **Minimum Requirements** + Bachelors Business Administration and Management; Finance; International Business; Information Technology; Communications; Marketing or related. + 6+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related **In Lieu of Education Experience** + 8+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related **Preferred Requirements** + 8+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related + SQL + Teradata Basics + Professional Splunk knowledge manager certification + SAFe (Scale Agile Framework) Understand Agile and SAFe principles and Product Owner responsibilities **Physical and Cognitive Requirements** The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws: + Primarily remain in a stationary position. + No required movement about the work environment to complete the major responsibilities of the job. + No + Primarily performed indoors in an office setting. + Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator. + Ability to communicate verbally. Ability to communicate in written form. + Travel Requirements - Travel up to 10% of the time. _Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis._ **Application Deadline:** The application window for this position is anticipated to close on May-20-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. **Compensation:** The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. **Benefits:** We also offer a range of benefits and programs based on eligibility. These benefits include: + Paid Parental Leave + Paid Time Off + 401(k) Plan + Medical, Dental, Vision, & Health Savings Account + Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances + Recognition Program + Education Assistance + Commuter Benefits + Family Support Programs + Employee Stock Purchase Plan Learn more at mydiscoverbenefits.com . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation. At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance (https://dcba.lacounty.gov/fairchance/) ). Positions marked as remote eligible are limited to remote locations within the country in which the position is based. Applicants must be 18 or older at the time of hire.