The Food Safety team at Chick-fil-A exists to serve safe food to protect our guests and our good name by keeping safe service first. Food Safety resides in the Field Operations department which is focused on helping Operators thrive in a dynamic restaurant environment.
The Principal Program Lead, Food Safety Systems role leads critical Food Safety Programs including Third Party Food Safety Audits, Self-Assessment, Integrated Pest Management, Chemical Program, and Employee Health. These programs work together to equip Restaurants with robust systems to enable active managerial control while also providing the organization with actionable data around food safety performance both at the individual Restaurant and chainwide altitude, including all Chick-fil-A concepts, domestic and international. This role influences strategic direction as well as plans and directs ongoing execution and enhancements of the programs through close collaboration with internal stakeholders such as Food Safety Risk Analysis, Quality, Facilities and Equipment, and Digital Technology & Transformation as well as the third-party vendor performing the audits. This role applies advanced technical food safety and Chick-fil-A operational knowledge to ensure content and user experience are relevant and actionable for Restaurants to accurately assess food safety performance in a dynamic environment. This role serves as primary relationship manager for the third-party vendor and is accountable for project outcomes and a multi-million-dollar annual budget.
The Principal Program Lead, Food Safety Systems will report to the Director of the Food Safety Systems team. This is a Professional Leadership role.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Significant autonomy in daily management of program and decisions to drive outcomesProvide advanced expertise in Restaurant operations and food safety contentEstablish and track performance metrics to evaluate programs and vendor performanceEnsure alignment of content across multiple program platformsEffective project management to ensure successful planning and execution of quarterly content updates across multiple programsContribute to projects that support Restaurant food safety initiatives across the organizationFacilitate meetings and lead cross-functional teams to achieve desired business outcomesExternal vendor management including performance reviews and selecting and onboarding new vendors as neededManage the Appeals ProcessServe as point of contact for Operator inquiries and feedback on the programsCollaborate with key stakeholders to ensure program captures data needed to inform critical decisions on future food safety solution developmentAnalyze data and provide insights to support ad hoc food safety analytics requestsParticipate in departmental and team meetingsActively pursue professional development through attending industry conferences, seminars and participating in round table discussionsEffectively manage the tension between senior leaders with strong divergent views Minimum Qualifications Bachelor’s Degree in a science such as: Food Science, Biochemistry, Engineering, Environmental Health Science, Chemistry, Biology or other related areaMinimum of 10 years of experienceAbility to work in a technical area and a non-technical area (such as a restaurant environment). Ability to influence change in a complex environmentStrong communication skills Ability to build long term, trust based relationships Maintain high standard for achieving goals, process utilization, and strive for continuous improvementAbility to adapt to changing technologies and prioritiesAttention to detail and organization skills with in-depth operational knowledge Preferred Qualifications Master's degree in related specialization areaChick-fil-A Team Member experienceServSafe, Certified Professional - Food Safety, HACCP Certificate for Food Handlers, etc. Minimum Years of Experience 10 Travel Requirements 20% Required Level of Education Bachelor's Degree Preferred Level of Education Master's Degree Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Interested in this opportunity?Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. Application FAQs