Description Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team, Amazon Shipping, is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical challenges facing not just Amazon, but the entire industry. Amazon shipping offers Amazon’s logistic capabilities as a product and service. Amazon Shipping’s first customers are sellers in the UK, offering to ship their domestic volume using our delivery network. Amazon Shipping is looking to hire an experienced leader to join as Principal, Program Manager in our Delivery Experience team. You will be a natural self-starter who is comfortable supporting large, complex cross functional programs and will have a true hands-on approach, strong program management and analytical skills, and be an effective communicator. This role is focused on the delivery, tracking, recipient, and proof of delivery experience within Amazon Shipping. As a Principal Program Manager you will own the establishment of new processes and drive alignment across a global set of partner teams to enhance Amazon Shipping’s delivery experience. You are responsible for defining and delivering important programs with broad cross-organizational, cross-regional, or significant business impact. Your work focuses on efforts that solve significantly complex or endemic problems. As a Principal Program Manager, you are trusted to operate with complete independence and are often assigned to focus on areas where the strategy has not yet been defined, with an expectation to directly lead the design of the solution, implementation, and delivery of a highly complicated cross-functional project in an ambiguous or new business area. You consistently bring strong, data-driven business and strategic judgment to decisions. You will be responsible for responsible for driving to launch and identifying opportunities to enhance capabilities that improve the quality, scalability, and customer satisfaction of our products. Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership. This role requires comfort in ambiguous situations and maintaining a high bar in a high pressure, dynamic environment. Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential. Key job responsibilities - Document and track progress against product/program launch milestones, highlight blockers, track risks & issues as well as path to green or mitigation plans; Report progress for weekly, monthly, quarterly, and annual business reviews. - Partner with product team on product development lifecycle through key stages; PRFAQ, BRD, Pilot, GTM, Launch. - Support process improvements by suggesting metrics to measure overall team performance, efficiency, and workload. - Write business (MBR, OP) documents and global reporting of metrics and insights. - Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams. - Analyze and solve business problems at their root, stepping back to understand the broader context. - Lead on-the-ground testing lead on pilots. - Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics. - Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints. - Collaborate and partner with global stakeholders in other regions to define requirements that support international use cases. - Create or optimize cross-org structures and mechanisms to accelerate progress. Basic Qualifications - 7+ years of program or project management experience - 7+ years of delivering cross functional projects experience - 7+ years of working cross functionally with tech and non-tech teams experience - 7+ years of team management experience - Bachelor's degree - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Experience in the parcel shipping industry Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.