The Business & Industry Copilots organization is experiencing rapid growth and oversees the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse, and more. As a leader in Software as a Service for business applications, this group represents the core of how these solutions are conceptualized, designed, and delivered. 

Microsoft Dynamics 365 encompasses a comprehensive set of business applications that address both Customer Engagement (CRM) and Enterprise Resource Planning (ERP). This includes areas such as CRM, Customer Service, Customer Insights and Marketing, Field Service, Project Management, Supply Chain Management, Commerce, and Finance, enabling organizations to quickly adopt proven business processes tailored to many different industries.

We are looking for a Principal Program Manager to join our Dynamics 365 Customer Experience and Growth team.

This role offers the opportunity to collaborate with strategic customers, shape growth strategies, and support their successful adoption and implementation of Agentic AI solutions using Microsoft Copilot Studio to address complex business challenges and unlock value. Additionally, the role involves influencing product strategy and roadmap development through customer feedback while driving innovation both internally and externally. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.