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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

About the Role:

The Principal Project Manager/Delivery Executive is a critical member of the Delivery Success team within the SAP CS&D ANZ business and integral to the successful delivery of SAP cloud projects 

The Delivery Executive is responsible for the overall management of multiple projects or programs throughout their lifecycle. The Delivery Executive has the qualifications and business acumen to manage large scale, high risk, strategic projects, portfolios, and engagements that span organizational boundaries including multiple business units and service partners/vendors.  They provide leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria.
 
Delivery Executive also ensures adherence to project & program management methodology best practices, provides project manager mentoring, performs Project Management Reviews and reinforces the enterprise knowledge management through the communication of lessons learned and best practices development.
 
The Delivery Executive assists during the Bid Phase of the customer engagement by providing input into the proposal especially around delivery methodology and delivery model, project structure, organization, scoping, estimation and risk assessment.
 
The Delivery Executive has ability to manage complex projects or smaller programs that require coordination of work between various parties 

The Principal Project Manager/Delivery Executive is: -         

Responsible for delivery, governance and outcomes of SAP Cloud projects throughout all stages of the delivery lifecycle A trusted partner for our customers, partners, and internal leadership and key stakeholders Responsible for communicating and coordinating with employees at all levels of the organization including senior management, and consultants and vendor resources Drives the establishment of plans, schedules, tasks, as well as identifying risks, determining mitigations and contingencies, and reporting the status of projects, plus other project management activities. Provides senior leadership to critical and strategic engagements and drives the delivery of project outcomes as defined in the relevant contractual documents Supports the development of mutually agreed customer success criteria for the project engagements Delivers successful outcomes as per the agreed commercial framework, SAP delivery methodology, relevant project management standards and tools which includes SAP Activate, SAP Rise Methodology, Clean Core principles and utilises the integrated tool chain   Delivers projects and engagements in line with KPIs, Revenue Targets and Margin expectations  Leads and works across matrixed CS&D teams to support the delivery of seamless customer experience and delivery success across the wider services and support portfolio including Preferred Success, Cloud Application Services, Training & Adoption, Sovereign Cloud Delivery, Enterprise Cloud Services Delivery, Product and Cloud Infrastructure Support Being a team player and knowledge sharing with peers is an essential part of the SAP culture. 

Key Responsibilities:
 
Excellent facilitation and communication skills are essential, as is the ability to effectively engage with executive stakeholders, partners, and SAP account teams. Other key competencies of this role include the ability to:

Sales Support and Opportunity Management

Represent delivery to drive and define the project scope, schedule (including dependencies and integration components), resourcing, effort estimations and risk assessment for key deals and opportunities Support solutioning of deals so that they can be delivered successfully from customer outcomes perspective but also from delivery and financial perspective.   Ensure appropriate methodologies are incorporated, including usage of SAP accelerators, tailored to Customer needs to commercial documents Contribute to Project Proposal Reviews conducted with the customer by advocating the project delivery plan and Cloud Project Delivery approach

Executional excellence: 

Ability to consistently achieve results and exceed targets. Monitor revenue, margin and take corrective action to ensure commitments are met.  Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers. Actively participate in delivery governance and program SteerCo with customers Interface with internal functions and leverage support across the organisation to ensure visibility and transparency of results and effective implementation of improvement initiatives Empower Project Managers and junior team members to manage within their engagement level accountabilities, maintaining oversight and acting as an escalation point when issues escalate Focus on customer service and quality, proactively manage engagement top risks/issues across multiple engagements Understand Partner Management aspects relevant to individual customers to assist with implementation of effective governance and delivery of outcomes 

Operational Excellence

Ensure transparency and predictability of engagements under delivery within SAP, Partners and Customers.  Maintain highest standards of business integrity and compliance on all programs Drive compliance through utilization of internal tools and adhering to processes to support customer engagements Drive the use of latest SAP delivery methods and best practice such as Clean Core and Integrated Toolchains to support quality outcomes and manage exceptions Ensure effective execution of all Project management activities (planning, monitoring, and controlling), including: Project planning: WBS, deliverables, dependencies, owners, due dates, links to other related plans Project resource planning and management Work with Project Managers and Resource Managers to define the Project team structure Review SoWs for 3rd Parties and sub-contracting entities Optimize the use of nearshore and offshore delivery by SAP and its partners to achieve cost advantages for the customer and for SAP. Project financial planning and management, ensuring a complete and accurate view is available on request, covering actual data from start to date, and forecast date until Project completion. Collaborate with technical and functional consultants to develop detailed project plans to deliver customer outcomes Scope management covering full scope definition against the original Statement of Work (or initial Project scope), incorporating the Project Change Management Process records. Manage RAID (Risks, Assumptions, Issues, Dependencies) log/processes and conduct regular RAID Review meetings, documenting decisions, actions and outcomes. Anticipate the required course of action to proactively manage operational and business risks to the project Manage the Project deliverable reviews and approval processes, within stated contractual timeline, recording of Minutes of reviews and related approvals. Work closely with Project Sponsors and Project Review Boards to facilitate timely decisions necessary for Project delivery. Manage escalations and take accountability for the de-escalation process, coordinating recovery activities, negotiations, and stakeholder’s engagement as necessary On delivery of Project milestones and on completion of the Project, ensure timely appropriate Customer sign-off is achieved, particularly on Contractual Deliverables as stated in the SoW. Ensure lessons learnt are captured and feedback provided to appropriate stakeholders.  Ensure knowledge transfer to the subsequent owner in life cycle has occurred to support efficient operations Celebrate Project success with teams, using SAP Awards practices, internal communication to the region and to the team leadership.

 Governance & Reporting

Ensure all Project activities are performed in accordance with SAP Methodology, Quality Standards, Reporting and Governance frameworks.  Build a trusting and efficient working relationship with the Customer and 3rd party stakeholders Ensure governance forums are operationalized and recorded as per the governance model, including Project Management meetings and Steering Committee meetings. Comply with SAP internal financial processes for projects Coordinate and effectively communicate with other SAP and Customer stakeholders and Project team members to ensure consistent alignment with broader account plans and business strategy. Develop and rive strong Customer C-level relationships on strategic accounts and becoming a trusted advisor.

On a Continuous Basis:

Maintain awareness of the CS&D strategy in terms of transformation initiatives, methodology, tools, delivery strategy and promote the understanding and adoption within the Project or Program. Lead by example, mentor and coach other team members. Maintain up-to-date records of mandatory training. Maintain awareness of certification-related literature, such as the Project Management Body Of Knowledge (PMBOK), driven by the Project Manager Institute (PMI). Contribute actively to the ANZ CS&D Delivery Management Business to leverage best practices, share lessons from Projects, and contribute to developing the Project Manager function.  Participate in the development of Project management best practices, examples, templates and SAP’s Project Management Methodology. Maintain a comprehensive understanding of SAP solutions and of the CS&D business processes and functions.

Qualifications and Experience:

10+ years of project management experience in the delivery of medium to large-scale cloud projects 2-3 years Program Management experience or significant experience in managing complex and large projects with multiple streams of work Experience with SAP and SAP Cloud products and understanding of SAP RISE Methodology and tool chains Experience working for and/or delivering projects within government agencies and organizations is highly preferred Experience delivering in parallel across multiple customer cloud projects and/or SAP products at any one time Project management and leadership skills for managing projects and cross-functional project teams Expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget, and schedule. Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements Ability to identify risks, anticipate challenges and seek to proactively head-off obstacles with mitigations and contingencies Excellent communication, collaboration, and interpersonal skills Experience working in a high-level collaborative environment and promoting a teamwork mentality Problem-solving and decision-making skills Strong written and verbal communication skills to coordinate with team members and management and explain technical issues Analytical and problem-solving skills to handle any issues that occur during project completion Excellent resource planning and task scheduling skills Organizational and time management skills, and a high degree of attention to detail Experience mentoring, and coaching people on project management methodologies Ability to identify risks, anticipate challenges and seek to proactively head-off obstacles with mitigations and contingencies Excellent communication, collaboration, and interpersonal skills Experience working in a high-level collaborative environment and promoting a teamwork mentality Problem-solving and decision-making skills Strong written and verbal communication skills to coordinate with team members and management and explain technical issues Analytical and problem-solving skills to handle any issues that occur during project completion Excellent resource planning and task scheduling skills Organizational and time management skills, and high degree of attention to details Management of remote resources (global delivery or distributed organization) Cultural awareness and experience working across different cultures and nationalities Project management certifications such as the Project Management Professional (PMP) Certification from the Project Management Institute, or equivalent. Knowledge of various project management methodologies (e.g., waterfall, agile, scrum)

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414247  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 70%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - Australia #LI-Hybrid.