As a CSS Hyperion Tech you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. 

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our CSS Hyperion Tech Engineer. If you have a passion for innovation in tech, we want you on our team!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.  Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.

 What you will do

Perform standard Hyperion application Tech support tasks for multiple instances, multiple servers, multiple customers, and multiple interfaces Meet service level agreements for production support response and resolution. Experience with Oracle Hyperion Apps  cloning , upgrades , implementation and maintenance. Experience with Oracle Hyperion Apps installation , implementation. Manage Hyperion instances on the Oracle Public Cloud. Utilize core database skills to maintain key processes like archiving, monitoring, replication, integrity and security. Ensure Data backup, recovery policies, Database Security and Production support. Implement and test disaster recovery plan. Follow documentation, software development methodology, version control and testing, and migration standards. Creation, update, resolution of Oracle service requests (SRs) Ability to manage time across multiple, simultaneous projects Must demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independently

Career Level - IC4