As a member of support organization, the job focus is to deliver high quality customer service to the Oracle database cloud customer base while serving as an advocate for the customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes: 

Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, fixing and identifying solutions to resolve technical issues. Following standard operating procedures for proper engagement of internal and external partners.

Oracle Database-as-a-Service

Oracle Database-as-a-Service (DBaaS) brings the power and versatility of the Oracle Database to the cloud. As a service offering built on top of Oracle Cloud Infrastructure, it integrates award winning Oracle database technologies such as the Oracle Autonomous Database, Oracle Exadata and Oracle Real Application Clusters (RAC) making them available to customers of all stripes both for Online Transaction Processing (OLTP) as well as Data Warehousing workloads.

References

https://www.oracle.com/database/what-is-a-cloud-database https://www.oracle.com/database/autonomous-database.html https://www.oracle.com/database/what-is-autonomous-database.html

Educational Qualification

Degree in a relevant field from a recognized university B Tech / M Tech / BE / MCA / MSc or B.Sc Computer science

Required skills

 Technical

Working Experience in Oracle Cloud Technologies – Oracle Cloud Infrastructure (OCI)

Work experience and in-depth knowledge in

Oracle Cloud Infrastructure - Base Database Service Autonomous Database - Shared/Dedicated Backup Cloud Services Oracle Database Autonomous Recovery Service - ZDLRS/DBRS/RCV

In-depth knowledge and working experience in Oracle Database Performance Tuning

Fixing performance issues Instance Tuning SQL Tuning

Good working knowledge of other Oracle Database Areas

Backup and Recovery Dataguard Real Application Clusters, ASM

Experience in the following

Operating System (various Unix & Linux flavors). Networking & Hardware.  Virtualization

Customer Management

Ability to understand customer problem and provide technical solution in timely manner. Ability to understand customer urgency and sensitivity of problem. Ability to speak confidently and communicate clearly with customer. Ability to work efficiently with a highly demanding customer. Ability to collaborate effectively with different stake holders – internal and external. Independent and self-motivated.

Work Experience

12+ years of experience in Administration/Fixing/Maintenance of the Oracle Database. Working knowledge in Oracle cloud or any other leading cloud technologies. Oracle Database Performance Tuning – Instance and SQL Tuning

Career Level - IC4