Microsoft 365 (M365) provides the world’s leading modern workspace cloud services, empower communication, collaboration, productivity, and is entrusted by hundreds of millions of users. Availability and reliability are M365’s key commitment to users. 

The M365 OIC team is to develop world class incident handling solutions for M365 services leveraging AI technics. The goal for the team is to minimize incident impact on M365 customers. The whole solution includes generating telemetry, anomaly detection, root cause analysis, auto recovery etc. 

As a team member of the M365 OIC team, you will be responsible for identifying opportunities with measurable product level impact and aligning priorities with key stakeholders. Also, you will lead the design and landing of features that are critical to M365 core business success. You will play a critical role in driving the improvement availability and reliability of M365. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.