**Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. **Who We Are** We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. **Your Career** We are seeking a highly experienced Principal Software engineer with a good understanding of machine learning principles to join our team and drive the development of our Customer/Support Copilot Pipeline(s). In this role, you will combine robust backend engineering expertise with machine learning expertise to build, deploy, and maintain a cutting-edge support system that enhances user experiences and operational efficiency. **Your Impact** + Develop and maintain scalable backend systems and APIs that integrate seamlessly with machine learning components. + Architect and implement data pipelines to support efficient model training, validation, and real-time inference. + Collaborate with data scientists to deploy, monitor, and optimize AI prompts within the support pipeline. + Ensure smooth integration of ML solutions into production systems, focusing on performance, reliability, and scalability. + Build automation tools for continuous integration, delivery, and deployment of backend and ML components. + Implement monitoring and logging solutions to proactively address performance issues and ensure system reliability. + Work closely with cross-functional teams (product, QA, DevOps, and customer support) to align development efforts with business needs. + Troubleshoot and resolve complex issues that arise within both the backend infrastructure and ML models. + Ensure code quality, security, and data privacy by following industry best practices. + Maintain clear and concise documentation for system architecture, API endpoints, and ML model integration processes. **Your Experience** + 5+ years of experience using an Object–Oriented programming language (Java/Python) + Experience with cloud-native service development stack on GCPKnowledge of Object Oriented Programming design conceptsSolid grasp of RESTful API design and micro services architecture. + Basic understanding of machine learning concepts and familiarity with ML frameworks (e.g., TensorFlow, PyTorch) is a plus. + Skilled in diagnosing and solving complex problems while providing detailed technical analysis + Attention to details and high behavioral standards + You are a team player with can-do attitude to tackle difficult problems and you inspire your team to do the same + You have high energy and the ability to work in a fast-paced environment. + You enjoy collaboration and communication with multiple teamsYou are a fast learner and eager to absorb new emerging technologies + You have a M.S./B.S. degree in Computer Science or Electrical Engineering or equivalent military experience **The Team** Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. **Compensation Disclosure** The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (http://benefits.paloaltonetworks.com/) . **Our Commitment** We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes