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Job Category

Software Engineering

Job Details

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Location: US Remote

The Heroku Eventing, Metering, and Usage team oversees usage and licensing information on the Heroku platform, handles billing processes, and assists billing support in resolving customer concerns. Our systems primarily employ Elixir and Ruby. We're in the process of modernizing our internal legacy systems, emphasizing emotional intelligence, collaboration, engineering excellence, and effective communication. We’re looking for someone who is intrigued by complex distributed systems, their inner workings, optimization possibilities, and methods to ensure their functionality. As a key member of the Heroku Eventing, Metering, and Usage team, you will collaborate closely with Heroku billing support to resolve customer issues, requiring effective communication skills and a proactive attitude.

This role offers global flexibility—you can work from a Salesforce office or remotely. Principal Engineer position requires advanced technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering and business operational organisations. You will be require to be operationally excellent while delivering innovative features on complex distributed systems.

Key ResponsibilitiesWork as part of a distributed team that operates across various time zonesDevelopment of services and automation to improve operational efficiency and effectivenessDay-to-day operations and maintenance of our existing complex distributed internal servicesExtend the capabilities and features of our services to support emerging use casesSupporting your colleagues in other teams to understand their needs and difficulties and provide a high level of customer serviceParticipation in the on-call rotation with your team to keep services operational and highly availableRequired Skills10+ years in a full-time, professional software engineering roleExperience working within billing or financial systemsHigh proficiency in developing production software in RubyHigh proficiency in maintaining and enhancing RESTful APIsExperience maintaining and enhancing GraphQL APIsHigh proficiency in maintaining and enhancing complex, fault-tolerant, and event-driven distributed systemsExcellent written and verbal communication skillsAbility to prioritize and lead multiple inputs, stakeholders, and tasksEnthusiasm for guiding and learningDrive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations.Preferred SkillsExperience with HerokuExperience using AWS and familiarity with its services and offeringsExperience with containerization technology, e.g. Docker and KubernetesExperience developing production software in Elixir / Erlang / Sinatra / RailsExperience with agile or agile-like development processesExperience problem-solving and debugging in intricate systemsEmphasis on emotional intelligence and teamworkEmphasis on engineering excellence and best practices

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $204,400 to $323,400.For Colorado-based roles, the base salary hiring range for this position is $185,800 to $269,500.For Washington-based roles, the base salary hiring range for this position is $185,800 to $296,400.For Washington D.C based roles, the base salary hiring range for this position is $204,400 to $296,400.

For Maryland based roles, the base salary hiring range for this position is $204,400 to $296,400.

For California-based roles, the base salary hiring range for this position is $204,400 to $323,400.For Hawaii-based roles, the base salary hiring range for this position is $185,800 to $269,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.