At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Senior Solution Engineer at Infobip, you will play a crucial role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. You will engage in complex projects for high-profile customers, leveraging your extensive expertise in solution proposals, design, delivery, and integrations. You will collaborate with HQ and regional teams, acting as a technical opportunity lead with end-to-end ownership of opportunities. Additionally, you will mentor team members and serve as the "go-to" technical expert in the region.

Job Description

Customer Engagement and Solution Design:

Understand customers' businesses deeply and identify how Infobip solutions can help them evolve.Advise customers on industry best practices to improve business outcomes.Continuously design innovative solutions to meet customers' business needs.Collect technical requirements and design complex technical solutions and service integration plans.Handle technical and security questionnaires.Conduct captivating demos and Proof of Concepts (POCs).Conduct scoping exercises and provide service quote estimations.

Solution Implementation:

Deliver comprehensive and precise technical documentation.Configure and customize complex Infobip solutions to meet customer requirements.Ensure all projects are delivered on time, within scope and budget, exceeding customer expectations.Conduct consulting and solution enablement sessions for customers, documenting meeting minutes and summaries.Create conversational workflows and strategies for Infobip products like Answers.

Internal Initiatives and Continuous Development:

Document solutions and best practices, sharing them within the department through active participation in the Community of Practice.Provide feedback on market feature requirements to steer product development.Mentor junior team members and newcomers.Maintain a comprehensive understanding of Infobip's products and solutions, staying updated on changes and upgrades.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.Extensive experience in solution engineering, preferably in a similar role.Strong understanding of customer experience consultancy, partnerships, and industry specialization.Proven ability to design and implement complex technical solutions.Excellent communication and presentation skills.Ability to work autonomously and manage multiple projects simultaneously.Strong mentoring and leadership skills.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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