As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

There are high expectations from the candidate profile to be very skilled in business communications not only with sales, pre-sales and technical account managers but also with customers. Presentation skills are key too. The candidate nominated for this job should be having a passion to participate in business growth with a very talented technical skills covering the areas below:

Database Administration

11g/12c/19c General RDBMS Issues and DBA activities. Installing, Designing, Configuring, Administering and troubleshooting of oracle 11g/12c Databases. Administer the complete Oracle environment including databases, Applications and services. Monitor database conditions throughout the network including server Side and client side. Oracle Enterprise Manager Installation, configuration and upgrades.

Backup and Recovery

Database Backup (RMAN and User-Managed Backup… etc) Backup strategies according to workload. Database Restore using different methods. Database Recovery by using User-Managed recovery Method or RMAN method. Complete recovery (to the most current point in time). Incomplete recovery by using one of the following methods: Time-Based Recovery - Cancel-Based Recovery. Tablespace Point in Time Recovery. Oracle Secure Backup. Fixing corruptions and using DULL tool.

Oracle Utilities

Have knowledge to export and import any of database objects (tablespaces, users…full database). Export/Import using Oracle Data Pump utility. SQL Loader Database Character set conversion

Migration /Upgrades and loading data

Migrating database any release into 11gR2/12c/19c databases. Performing different database upgrades from/to different releases using all types of upgrades. Migrating (Moving) databases from server to another with minimal down time. Loading data into any Oracle database release. Database migrations using all methods including Golden Gate, Transportable Tablespaces, Transportable Database.

Oracle Data Guard

Configuring, administering and troubleshooting standby (logical/physical) databases environment in single DB instance and RAC/ASM environments.

Oracle Real Application Cluster/ASM

Installing, Patching, Upgrading administrating and Troubleshooting RAC environments / ASM. RAC High Availability Test.

Database Security

Database Vault Audit Vault and Database Firewall Transparent Data Encryption (TDE) Virtual Private Database (VPD) Oracle Data Masking & Redaction Oracle Label Security

Being responsible operationally to support critical customers on site and remote with high skills for troubleshooting and solving technical issues

Systems - Exadata

Exadata configuration, Administration, Patching, Baremetal restore, Performance Tuning, Migrations, Upgrades, DBFS, VLAN tagging and HCC compression. Exadata IORM implementations. Exadata High Availability Test. ZFS storage configuration and administration for backup and recovery.

Oracle Golden Gate

Golden Gate Installation Configuration. Golden Gate replications Classic, Integrated and Coordinated. Oracle database migration using Golden Gate Golden Gate performance. Golden Gate Veridata installation and configuration for creating comparisons. Golden Gate Plugin for OEM

Oracle Performance Tuning

Troubleshooting different performance issues Hang analysis & Cluster eviction issues SQL Tuning with different methodologies, SQL Profiles, SPM and SQL restructure Gather Statistics with different strategies based on workload and business Oracle Real Application Testing (RAT). Oracle SQL Performance Analyzer (SPA) Database Tuning, Memory Tuning, Backup Tuning & Data Pump Tuning Works with different performance utilities AWR, ADDM, ASH and others. Database Resource Manager (DBRM)

Enterprise Manager & Cloud

Installation of Enterprise Manager Systems Patching and Upgrade of OEM to different versions Engineered System Machine Discovery (Exadata, Super Cluster and ZFS) Install Different Plugins, Siebel, Golden Gate Email Notification for different metrics and thresholds Good Knowledge of Cloud Management including Paas, DBaas, Service catalogue and Snap Clone Migrating Oracle Databases to Database as a Service.

 

System Skills

Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, Database, and DNS Oracle Engineered Systems, Exadata, PCA, ZFS Storage and Backup Appliances, InfiniBand Switches, Ops-center, OVM, Enterprise Manager, ZDLRA Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11 Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer

On top of this, Candidate MUST be Self Motivated, Teamwork Player, Leadership sensor and Supports Sales cycle by driving discussions for needed clarifications and estimating level of effort for delivery.

Career Level - IC4