Fidelity Investments Workplace Investing (WI) organization is seeking an experienced Principal Software Support Engineer to join our Level 2 Production Support team within Stock Plan Services (SPS) Technology, as we expand our market leading equity compensation platform into a global market. The selected candidate will provide critical systems and business support as part of a global team focused on supporting a service-oriented architecture built on REST and leveraging API management, using a JAVA technology stack, and an Oracle back-end. This position will play a critical role in providing a top-shelf service experience for our clients, as well as for our internal partners, while building and maintaining collaborative global relationships with our partner technology and support organizations.
Primary Responsibilities:
Independently, and as part of a team, triage client and participant-impacting incidentsDebug and reproduce issues in lower development environmentsCreate and maintain high quality service documentationAdopt industry best practices and toolsEnsure code reviews, unit testing and integration and performance testing is completed by partner teams, efficiently and effectively, prior to production installationResolve technical roadblocks involving multiple technologiesHelp coordinate the delivery of technical components across onshore and offshore support teamsWork closely with business partners and management team in evaluating current systems and making decisions on solutionsProvide technical leadership to more junior team members of the team, as neededQualifications:Education and Experience:
Bachelor's degree or higher7+ years of software development and support experience in Java EE5+ years of software development and/or support experience in PL/SQL environmentsExperience working in a scaled agile delivery modelInvestment/financial services experience is highly desiredSkills and Knowledge:
Expertise in software development and support skills using Java and web application technologies in a multi-tiered architectureExperience supportign secure, high-volume complex applications for financial and retail systemsA solid understanding of networking/distributed computing environment conceptsExperience supporting frameworks for modern transactional and data processing applicationsCuriosity driven to remain in touch with new and emerging technologies and concepts and to find ways to apply those to business problemsExperience with Agile development methodologies such as SCRUM, SAFe, Extreme Programming, TDD, etc... utilizing CI/CD and DevOpsStrong verbal and written communication skillsPrior experience working with teams in onshore-offshore modelCompany Overview
Fidelity Investments is one of the world's largest providers of financial services. Fidelity offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to over 20 million individuals and institutions as well as thousands of financial intermediary firms.
The firm is the largest mutual fund company in the United States, the No. 1 provider of workplace retirement savings plans, the largest mutual fund supermarket, a leading online brokerage firm and one of the largest providers of custody and clearing services to financial professionals.
Fidelity Investments is an equal opportunity employer.
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.