At Amazon Pharmacy, innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. Since 2020, we have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.

We are looking for a Principal Technical Program Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As part of the team, you will own the workstreams critical to our continual adherence to compliance programs cross-functionally across Amazon Pharmacy.

You should be an experienced TPM who has a sound understanding of security engineering, programming, and an ability to understand compliance processes, evaluate opportunities for improvement, and to be able to drive innovative campaigns across organizations and teams.

#everydaybetter

Key job responsibilities
Defining, scoping, and managing the delivery of compliance focused projects and campaigns from ideation with excellent project management skills

Diving deep into the workstreams across compliance programs to develop broad domain and technical understanding of regulatory and customer expectations and requirements to drive process improvement initiatives

Evaluating the efficacy of compliance program activities and leading improvements to enable delivery at scale

Anticipating bottlenecks and provide escalation management (evaluating trade-offs, dependencies across teams, and making recommendations to stakeholders/leadership while balancing the business needs/commitments with technical constraints)

Setting and embodying team culture and the quality bar, driving cross-team alignment by negotiating and resolving conflict smoothly with our without formal authority

Driving timely and transparent communication and reporting on progress on key deliverables, priorities, goals, and issues across the team and stakeholders

Managing emergent tasks against multiple shifting priorities, mitigating risks, and eliminating blockers

Leading collaborations on cross-team engagements and advising on challenging business goals

Bridge communication with both technical engineering and business teams to connect business requirements with development roadmaps, guiding strategy and negotiating design

Operate a quality rhythm of the business, continuously coordinating and driving adoption of improvement efforts to manage regulatory expectations