As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Oracle Fusion Support delivers technical solutions to leading companies worldwide to assess, acquire and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.

The Fusion Applications Technologies Support team is expanding to support our rapidly increasing customer base. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees, and the organization overall. If you are excited by the notion of defining a group from early stages on and shaping our collective future, then this is the place to be.

The position is for the Fusion Applications Technologies team that supports Oracle's brand new Public Cloud Services that comprise of Software-as-a-Service (SaaS) product offerings for Oracle’s Next Gen Fusions Applications - HCM, ERP, SCM, CRM etc.

Career Level - IC4