OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

 

Your Impact:

We’re looking to welcome a Principal/Lead Technical Support Specialist to support a diverse portfolio of Documentum customers. In this role, you will act as a senior customer analyst and advocate to assist our customers in resolving their technical issues. With your strong technical expertise, sharp analytical skills, in-depth knowledge of Documentum products, and proven experience working directly with enterprise customers, you’ll be an invaluable asset to our team.

 

What the role offers:

Working closely with the customer’s IT staff for any issues on the prescribed product line(s) that require troubleshooting or problem isolation/resolutionDirectly accessing other senior technical resources at OpenText’s support facilities for assistance with problem management.Troubleshoot complex customer issues involving multiple layers of technology and recommend and implement various layers of tracing (Documentum, application server, database, network, etc.) to isolate problems.Collaboration with cross-functional teams (such as Engineering, Professional Services, Account Renewals & Product Management) to resolve our customer needsWorking directly with OpenText engineering and product management to report product defects and assist with escalated customer issuesInvolved in the mentoring and upskilling of less experienced colleagues

 

What you need to succeed:

Extensive experience in Documentum or related EIM technologiesDeep understanding of the Documentum product suite, particularly administration and troubleshootingSolid knowledge of OS System Administration (Windows Server and Unix.)Experience with database administration and performance tuning (SQL Server, Oracle, etc.)Highly organized with the ability to balance multiple projects and escalations in a fast-paced environmentPrevious experience with networking protocols, architecture, and devices such as load balancersExperience with enterprise software solution architectures and enterprise software deployment in the cloudFluent in English

 

One last thing: 

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.