We are seeking a forward-looking Principal UX Designer to spearhead our Experience Design & Innovation initiatives across our enterprise transformation efforts. As a strategic design leader, you will define and champion the future vision of scalable, enterprise-wide transformation experiences, services, and tools that serve our diverse, global business landscape. You'll leverage advanced Generative AI technologies and human-centered design principles to create innovative solutions that accelerate organizational change at scale. The ideal candidate combines deep expertise in experience design, design systems, and enterprise software with a proven track record of leading large-scale UX initiatives that drive measurable business outcomes. You'll partner with senior stakeholders to translate complex business requirements into elegant, user-centric solutions while building and mentoring high-performing design teams. We're looking for someone who excels in strategic thinking and storytelling, demonstrates sophisticated design solutions through their portfolio, and brings a leadership style that balances vision with pragmatism. Most importantly, you should be passionate about solving complex problems at massive scale through innovation, creativity, and attention to detail, while maintaining a human-first approach to transformation.

Key job responsibilities
Strategic Leadership
• Lead enterprise-wide experience design strategy and innovation initiatives
• Develop comprehensive transformation experience roadmaps aligned with organizational goals
• Champion the integration of Generative AI solutions in transformation processes
• Design and maintain scalable frameworks for organizational change
• Build and mentor high-performing design teams
• Drive cross-functional collaboration and innovation
• Present and advocate for design solutions at executive level

User Research and Analysis:
• Conduct fast-paced, comprehensive user research to understand the needs of transformation leaders, agile teams, and employees across different levels of the organization
• Analyze user behavior and feedback to continuously improve the playbook's effectiveness and speed of implementation
• Use insights to inform and refine the transformation experience roadmap
• Measure the success and effectiveness of UX innovations

User Experience & Innovation
• Architect the UX design for high-velocity transformation tools and playbooks
• Create intuitive, AI-enhanced interfaces and dashboards for transformation tracking
• Design data visualization solutions that support swift decision-making
• Develop adaptive learning and change readiness assessment tools

Technical Leadership
• Collaborate with Central PXT and Business Line Employee Experience and AI/ML teams to design systems that scale across global business units and integrate advanced capabilities
• Lead rapid prototyping and testing of new solutions
• Ensure seamless integration of AI functionalities with human-centered design