At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.

As a Principal Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives around improving WW Flex Concessions and ONR across all businesses. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. These goals must also be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills is needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.


Key job responsibilities
• Develop and maintain the WW Flex Concessions improvement roadmap
• Review weekly and monthly performance of business and key KPI's
• Partner with analytics teams to build appropriate insights and reporting on the problem statement
• Identifying programmatic trends and influencing the strategic and technology teams program prioritization
• Using the above insights, develop strategies for operational adjustments
• Build working relationships with both corporate and field operations teams
• Partner and present to Directors, VPs, and other key operational and technical leaders across the organization