Principle Technical Support EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Local Division Manager ELSE

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will support most complex technical support cases and keep track of clusters of recurring issues. You will also showcase your expertise by contributing to customer satisfaction by executing support work according to customer expectations.The work model for the role is: OnsiteYou will be mainly accountable for:• Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).• Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).• Ensures customer retention by delivering superior customer experience.• Identifies technical issues and analyzes them through communication with customers and remote connections to assets (when applicable) for a large range of services and products for which they are certified to perform.• Prepares all documents and customer reports to be acknowledged by the customer representative.• Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.• Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.• Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.• Identifies improvement needs and potential solutions for them in the ways of working and the products in question and drives improvement actions in their own area of responsibility.• Acts as a technical consultant for system-level/application specific issues in their own specific area of expertise.• Ensures learnings from ongoing support cases are used to create/update knowledge documentation. License To Operate / Core Values• Applies safety rules and safe practices as well as environmental responsibilities.• Reports unsafe practices, behaviors, and incidents Collaboration / Leadership• Coaches Technical Support Engineers.Job Skills• Occupational Health and Safety (OHS)• Technical support and services• Quality Management• Operations management• Customer Centricity

Qualifications for the role

7-10 years relevant work experience Electrical Qualification (Diploma in Electrical Engineering or higher) Experience LV switchgear, automation, logics will be an advantage Should be able to work under pressure, record keeping of current work in progress, keep up to date with latest ABB products and solutions

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory