Print Operator

Salary: €20,000 per annum

Location: 60306 Frankfurt, Germany

Contract: Permanent, Part Time

Hours/shifts: 20 hours per week, Monday - Friday, 4 hour shifts per day between the hours of 08:00 - 00:00 with flexibility for holiday and sickness cover

Work model: In person

Williams Lea seeks a Print Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of the role

The Office Services Operator is responsible for delivering a first-class experience to our clients within the office. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role and supports the Team Leader and rest of the team in managing the workflow.

As an Office Services Operator you will work along one teammate performing mail services, reprographics, and general administrative duties. Fluency in English and German is required.

Key Responsibilities: 

Produce high-quality documents according to client specifications using high-speed reprographic (digital print) and finishing equipmentMonitor and replenish consumables for printers and calibrate machines as neededReport and escalate issues to the Team Leader following established proceduresScan hard copy mail/files into PDF format using high-speed scanners. Ensure timely and high-quality completion of workFully understand workflow processes and proceduresSupport colleagues and work collaboratively to achieve the best results for clientsUndertake additional duties as requested by managementTake responsibility for meeting targets and maintaining attention to detail. Develop positive and professional relationships with customersProvide flexible and responsive service, exceeding customer expectations where possibleUnderstand the customer’s business to ensure service delivery aligns with their objectivesAdvise on the best methods of production and cost-saving measuresEnsure all deadlines are met and managed in accordance with client service level agreements (SLAs)Minimize wastage and highlight any issues affecting production quality to the Team LeaderMaintain a clean and tidy reprographics areaUse the Internet and email appropriately Escalate and manage IT issues as they occur

Ihre Aufgaben: 

Produktion hochwertiger Dokumente gemäß Kundenspezifikationen unter Verwendung von Hochgeschwindigkeits-Reprographie (Digitaldruck)- und Finishing-GerätenÜberwachung und Auffüllung von Verbrauchsmaterialien für Drucker sowie Kalibrierung der MaschinenMeldung und Eskalation von Problemen gemäß den Verfahren an den TeamleiterScannen von Papierdokumenten in PDF-Format mit HochgeschwindigkeitsscannernSicherstellung einer termingerechten und qualitativ hochwertigen ArbeitsausführungVolles Verständnis der Arbeitsabläufe und VerfahrenUnterstützung von Kollegen und Teamarbeit zur Erzielung der besten Ergebnisse für unsere Kunden

 

Qualifications: 

Fluency in English and German is requiredReprographics experience preferred but not essentialWillingness to learn or previous experience in a customer-facing reprographics environmentCompetent with Microsoft Office tools (Excel, Word, PowerPoint, Outlook, Teams) and Adobe AcrobatExcellent attention to detailKnowledge of routine maintenance and upkeep of equipment is preferableClient-focused approach to provide a high standard of serviceAbility to work independently and as part of a teamAbility to remain calm under pressureExcellent communication skills and confidence in dealing with clients at all levelsAbility to make logical decisions, considering all relevant information and alternative solutionsOwnership of tasks and personal developmentProfessional and presentable image at all timesSelf-motivated, enthusiastic, with a friendly and open mannerFlexibility at working hours and cover for holidays and sickness times 

Ihr Profil: 

Erfahrung im Bereich Reprographie ist von Vorteil, aber nicht zwingend erforderlich

Bereitschaft zu lernen oder Erfahrung in einer kundenorientierten Reprographie-Umgebung

Kompetent im Umgang mit Microsoft Office Tools (Excel, Word, PowerPoint, Outlook, Teams) und Adobe Acrobat

Hervorragende Detailgenauigkeit

Kenntnisse in der routinemäßigen Wartung und Pflege von Geräten sind von Vorteil

Kundenorientierte Arbeitsweise zur Erbringung unseres hohen Servicestandards

Fähigkeit, sowohl eigenständig als auch im Team zu arbeiten

Fähigkeit, unter Druck ruhig zu bleiben

Exzellente Kommunikationsfähigkeiten und Selbstbewusstsein im Umgang mit Kunden auf allen Ebenen

Fähigkeit, logische Entscheidungen zu treffen und alternative Lösungen zu berücksichtigen

Verantwortungsbewusstsein für Aufgaben und persönliche Entwicklung

Professionelles und gepflegtes Auftreten

Selbstmotiviert, enthusiastisch, freundlich und offen

Benötigte Sprachen; Englisch, fließend. Deutsch, fließend in Wort und Schrift

Flexibilität bei Arbeitszeiten und Vertretung für Krankheitszeiten und Urlaubsvertretung 

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

Health subsidy 

30 days holiday

Deutschland ticket

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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