**Field Representative II, MS Onsite Technical Support** **Position Profile** May perform one or more of the following for high-end equipment (segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. **Job Duties and Responsibilities** + Follows Ricoh Service Excellence performance requirements. + Responsible for functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services. + Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately and on time. + Meets deadlines by working at a quick and steady pace while maintaining quality and error-free work. + Meets productivity standards established by the facility. + Maintains all required reporting tools. + Calibrates equipment to ensure color and quality match originals. + Transfers files electronically from the network to color equipment. + Produces error-free work using duplication equipment. + Maximizes print performance by performing multiple functions simultaneously. + Troubleshoots hardware and software issues. + Maintains machine performance by resolving simple problems and understanding machine codes. + Maintains a professional appearance and a clean, organized work area. + Orders and maintains inventory of equipment parts. + Meets attendance standards by being punctual and working scheduled hours and required overtime. + Organizes jobs by validating job names and numbers, reading instructions, and preparing supplies. + Performs servicing and repair procedures including diagnostics, installation, removal, and retrofits on complex office products. + Demonstrates digital competencies for assigned products. + Troubleshoots and repairs or replaces equipment components. + Completes technical training on new equipment. + Performs other duties as assigned. **Qualifications (Education, Experience, and Certifications)** + High school diploma or equivalent required. + Minimum of 3 years of related experience required; 5 years preferred. **Knowledge, Skills, and Abilities** + Excellent customer service skills. + Good organizational and prioritization skills. + Ability to use, calibrate, and troubleshoot office and complex technical equipment. **Working Conditions, Mental and Physical Demands** + Typically an office environment with adequate lighting, ventilation, and normal temperature and noise levels. + Work assignments are diversified and require interpreting, comprehending, and applying complex material and instructions. + Some physical effort required; mostly sedentary but includes walking, standing, bending, reaching, and lifting or carrying objects up to 50 lbs. + Moderate dexterity required, including use of calculators, keyboards, hand tools, and coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.