Description The Experience Owner (EO) collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new features for products & services. While working within in an agile pod, Experience Owners are expected to facilitate bold thinking, drive innovation and deliver on strategic objectives through strong operational execution. The EO will focus on the long-term vision for the product, identifying trends in the external marketplace, outcomes or themes supported by the product, ensure adoption of the product, and that the product is designed with the customer in mind. In collaboration with the Neighborhood Lead, the EO will also co-develop the strategy and roadmap for continuous growth and improvement of product outcomes to provide an exceptional customer experience. The EO will be responsible for leading an agile mindset across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience. Using a collaborative approach, and a “digital-first” mindset, the EO will drive continuous improvement to create and implement innovative products and solutions. Primary responsibilities include + Partner closely with business unit senior leadership to deliver on the strategy and roadmap for continuous business growth and improvement of product outcomes and experience. + Proactively drive and facilitate team continuous discussion of innovative ways to improve products and services. + Set ambitious and clear product vision, strategy, and Objectives and Key Results (OKRs) aligned to metrics; communicate to stakeholders, the team, and the rest of the unit. + Ensure digital vision and products align within team strategy and requirements by collaborating with stakeholders. + Serve as key leader on agile team(s). + Create, prioritize and refine backlog in collaboration with Neighborhood Leads to deliver the most valuable work first, while ensuring technical integrity of all features or components. + Frequently review and analyze metrics and OKRs to update to key stakeholders on progress against product roadmap. + Monitors marketplace trends, opportunities, and vulnerabilities; reports findings. Qualifications, Education, Certifications and/or Other Professional Credentials + Required Qualifications + 10+ years of experience in product development, marketing, strategy, digital, process/user interface design. + Proven experience implementing strategies by setting realistic OKRs. + Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain. + Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation. + Extensive experience providing technical solutions to functional challenges. + Consistently applies current procedures and technologies to resolve business issues. + Substantial knowledgebase of relevant products/services which is broad, current and technology focused. + Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization. + Coaching and leading teams on the advanced use of requirements analysis tools and services, including prototyping and use-cases. + Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in. + Training teams’ requirements analyses and quality reviews. + Required Competencies + Focus on the Customer (customer orientation) + Unlock Potential (management development) + Drive Outcomes (execution) + Innovation + Technical Excellence / Products & Services (extensive and current knowledge of relevant product(s)) + Agile Methodologies + Requirements Analysis (e.g., design thinking) + Strategic Thinking + Collaboration + Preferred Qualifications + Bachelor’s degree; Master’s degree highly desired + Experience in financial services Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/13/2025