Job Description JOB DESCRIPTION: Reporting directly to the Deputy Director of Private Ferries, serves as the Private Ferry Blue Highway Program Coordinator for the Staten Island Ferry. Performs responsible work in the response, coordination and matters related to NYC’s Blue Highway initiatives, including compliance to a variety of procedures and regulations. Oversees the Ferry Division’s Private Ferry Operations. Performs related work. EXAMPLES OF TYPICAL TASKS: Lead Ferry Division Blue Highway project development and outreach; including design, research, developing recommendations, making public presentations, community outreach, facilitating community workshops, and developing reports, plans and presentations. Manage scheduling and tracking of maritime deliveries, monitor landing slot availability, and inform customers on space availability. Prepare and handle correspondence on licensing, permits, service change requests, billing, and shipping manifests. Verify customer checks and money orders are received in accordance with Standard Operating Procedures. Deposit checks and enter the deposit amount into database. Prepare financial reports for the supervisor’s approval. Ensure deposits are accurately entered and agency protocols are adhered to. Assist with customer complaints from the 311-customer service center and the ARTS system. Report ferry landing maintenance or security issues to supervisors. Prepare and maintain various monthly and ad-hoc reports, assist with private ferry administration and US Coast Guard requirements as required. PREFERRED SKILLS: 1. Exceptional interpersonal skills. 2. Excellent writing skills (please submit a one page writing sample with resume). 3. Strong computer skills in Microsoft Outlook, Word, and Excel, and web-based applications. ADDITIONAL INFORMATION: TWIC Requirement: Once selected for employment at the Staten Island Ferry, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment, and be maintained for the duration of employment. For further program information, visit: http://www.tsa.gov/twic. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your resume or cover letter that you would like to be considered for the position under the 55-a program. TO APPLY: Please visit www.nyc.gov/careers/search and search for Job ID Number: 686502. For current City employees, please log into Employee Self Service (ESS) at https://hrb.nycaps.nycnet and follow the Careers link. Most public libraries have computers available for use. No phone calls, faxes or personal inquiries permitted. Only candidates selected for interview will be contacted. Residency must be established within 90 days of appointment. For more information about DOT, visit us at: www.nyc.gov/dot. WORK LOCATION: 4 Whitehall St, Manhattan, NY 10004 HOURS/SHIFT: 35 hours/Monday-Friday NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your resume or cover letter that you would like to be considered for the position under the 55-a program Qualifications 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.