Amazon Customer Service Security's Proactive Security Operations team protects millions of customer interactions daily through innovative security measures. We're seeking a Security Engineer to join our team in Seattle, WA, where you'll design and execute security assessments, hunt for threats across our global infrastructure, and develop tools that enhance our security posture.

Our team safeguards Amazon's Customer Service operations by identifying and addressing security vulnerabilities before they can be exploited. Working at this scale means protecting systems that handle millions of customer interactions across multiple countries, requiring both technical expertise and creative problem-solving skills.


Key job responsibilities
- Design and execute targeted adversarial emulation campaigns across global infrastructure
- Lead threat hunting operations using data analytics and custom-built tools
- Develop and maintain security automation tools that scale across our worldwide operations
- Transform threat intelligence into actionable security improvements
- Partner with engineering teams to implement effective security controls
- Mentor team members and shape our security testing methodologies
- Drive measurable improvements in our security detection and response capabilities
- Contribute to the team's technical strategy and roadmap
- Create and maintain documentation for security operations and tools

A day in the life
As a Security Engineer on the Proactive Security Operations team, no two days are exactly alike, but each day is focused on staying one step ahead of potential threats. Your morning typically starts with the team standup, where you align with colleagues on ongoing projects and identify any blockers that need addressing. After standup you might dive into analyzing data to identify emerging threats targeting customer service operations. By mid-morning, you could be deep into planning an adversarial emulation exercise. Our agile methodology ensures we remain flexible and responsive to emerging threats while continuously improving our capabilities as a team.

About the team
The CS Proactive Security Operations (CS-PSO) team is a specialized unit within Amazon's Customer Service Security organization, dedicated to staying ahead of emerging security threats. We are a diverse group of security professionals who combine offensive security expertise, threat hunting capabilities, and innovative thinking to protect one of the world's largest customer service operations.

Our team operates at the intersection of cybersecurity and customer trust, employing advanced techniques to identify potential security threats before they can impact our customers. We're builders and breakers, pushing the boundaries of proactive security while developing custom tools and methodologies tailored to our unique environment.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.