**Overview** Panasonic Canada Inc. is currently looking to hire for the position of **Technician I.** Services and support a range of products sold/distributed for assigned product categories. Provides service and support to internal customers handling repairs of sales samples for resale or demonstration purposes and external customers direct to industrial end-users. This is a full-time position. This position is onsite. Any office-based work will be performed from our Mississauga office at Ambler Drive. **Responsibilities** + Technical Repair: Repairs products from assigned product lines within quality standards and standardized timeframes to minimize repeat repair. Provides repair update to management on daily assignments. Troubleshoots and identifies the warranty and non-warranty components of the repair. Provides customers with written estimates to ease communication related to non-warranty repair. Successfully completes required training seminars as instructed by Management team. + Technical Support: (Post-Sale) - Receives customer requests by telephone, e-mail, or internet, primarily in connection with assigned product lines. May refer customer to Panasonic website for assistance with product models and specifications. Determines whether problem is hardware or software related. Addresses hardware and software compatibility with third party products + Reporting: Collects information on frequently repaired units and notifies management regarding frequently occurring problems. Communicate with factory representatives and prepare reports summarizing repair diagnoses, monitor and report any technical quality issues etc. + Q/C and Other: Performs Q/C check of customer returned or refurbished product. Performs various other related miscellaneous duties as required by Management on a day-to-day basis. **Qualifications** + 2 to 3 years Community College Electronic Technician or equivalent with a minimum of 5 years work experience on professional projectors and video equipment like PTZ cameras. + Knowledge of basic microprocessor hardware / software theory and various OS - Windows, platforms and MS Office suite. + Able to safely and accurately use tools and instruments supplied such as volt meters, oscilloscope, high voltage probes, Color meter, Signal Generator and a variety of diagnostic software associated with testing products and soldering tools. + An acute ability to diagnose and repair products to modular level. Some board level repair required. + Must maintain good workflow of repairs. + Problem solving is predominantly routine with clearly defined procedures and alternatives in repairing products/equipment. Repair requirements involve a moderate knowledge of the defined product base. + Good communication skills required when discussing repair solutions with end users - must be able to articulate cause of problem, remedy and cost in easy-to-understand terms using tact and diplomacy. + Timely communication is required when communicating with customers for follow ups and estimates. + Must have good team approach, work closely with other to achieve department goals. + Must have excellent time management skills, work on multiple work orders, track pending estimates, follow up with customers. **NICE-TO-HAVES:** + A+ network certification an asset. + Bilingual French / English an asset. **BENEFITS & PERKS – WHAT’S IN IT FOR YOU:** Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​ + Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account + Panasonic Retirement Pension Plan (RPP/DCPP) + Group Retirement Savings Plan (RSP) + Generous Parental Leave Top Up + Education Assistance Program/ Tuition Reimbursement + Employee Purchase Program + Employee & Family Assistance Program (EFAP) + Competitive Rates on Home and Auto Insurance + Employee Volunteer Program – Paid Time Off for Volunteer Days + Onsite Events! + And many more benefits & perks **WHO WE ARE:** Meet Panasonic (https://careers.na.panasonic.com/sites/default/files/2023-04/Panasonic%20Talent%20Brand%20Book%202023.pdf) ! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us (https://www.youtube.com/watch?v=h-x\_hDfMqb0) . At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years. **HOW TO APPLY** Please include a PDF copy of your current resume. **DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.** In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees. **AODA POLICY** Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process. Only candidates selected for an interview will be contacted. We thank you for your interest in working for Panasonic Canada Inc. 2025-43099