Your day to day:

Is responsible for the management of problems/defects of IT applications and systems (software, infrastructure, network) used by Vodafone customers and initiates/manages the activities of identifying and implementing corrective and preventive technical solutions (modifications of IT applications and systems). The projects in scope may result from problem investigations, defects or incidents/ escalations occurring in the IT applications or systems (software, infrastructure, network, etc.) used by Vodafone customers.

With these activities you will have a great impact on our business: Oversees, during the project, the development, creation and implementation or modification of software or hardware, including using the Agile methodology.Coordinates the analysis of technical defects encountered, and identifies the technical teams needed to be involved in the analysis; coordinates the permanent resolution of problems and the identification of temporary solutions for incidents.Involves and coordinates the technical project teams, in order to complete the outstanding actions, in the agreed parameters. Provides regular information/ communications and recommendations regarding the status and evolution of the projects/ investigations.Initiates and coordinates various software and/ or hardware projects, and also projects which aim to reduce the number of incidents, through incident analysis, centralization of alerts in problem types and collaboration with technical teams for their resolution.With these skills you are a great candidate: Utilization of BMC Remedy / Other ticketing tool for managing problems / incidents / defects Management of problem tickets / projects / software defects and IT systems (software, infrastructure, networking) according to the problem management process Coordination and moderation of sessions with technical teams, which are needed to identify, track, solve problems/ defects in applications and IT systems: identification and documenting of problems/ defects/ root causes/ workarounds, etc.; creation of Problem Reports, identifying and approving the cause and technical solutions to resolve the problems.Proactive identification and management of problems and improvements, using methodologies such as 5 WHYs, Fishbone, etc. Operational escalation management. Identifying customer requirements and supporting troubleshooting solutions/ defects proposed for improvement of IT systems and applications, through collaboration with technical teamsMust have technical / professional qualifications: Technical Project coordination/tracking skillsBMC Remedy / other ticketing systemGeneral ITIL knowledge. Work experience in ITIL areas or areas which promote continual service improvement. General knowledge of Infrastructure services (Office IT), software, hardware, network applications Very good communication skills and experience with customers/ stakeholder management Sounds like the perfect job? We’ve got even more to offer: Hybrid way of workingMedical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.Special discounts for gyms and retailers Annual Company Bonus Loyalty ProgrammeOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company We let you write your own story: go for a trip, experience new things, have fun and enjoy your 23 vacation days.Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

 

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.