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About this opportunity
 
At Ericsson, we are seeking a proactive and analytical Problem Manager to oversee and manage problem resolution processes within our Manage service and operations environment. The Problem Manager will be responsible for identifying, analyzing, and resolving recurring issues to minimize disruptions and improve overall service quality. This role requires strong problem-solving skills, strategic thinking, and a collaborative mindset to drive continuous improvement.

What you will do

 

Conduct post incident review to analyze the problem, identifies root cause of the problem, identify corrective actions and recommend the changes to change management, process management or SLA managementDevelop and maintain good record of problems, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidentsIdentify and records risks in the network and track them till closureRegular post incident review and lessons learnt meetings with stakeholders Prescribe, and implement pro-active preventing methods in problem handlingAct as owner of Problem Management cases, support implementation of its preventive actions, participate in internal technical discussions to improve overall network performance and recommend improvements  Analyze and validate the network performance reports & prepare action plan for network improvement.Identify Single Point of Failure in network, perform Outage report analysis in details Perform Alarm, TT, WO correlations to resolve the chronic issues in the networkSeek for possible new solution of problems, or improvement of existing solution

 
You will bring
 

Qualifications: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Experience:  5-12 years’ experience Strong Telecom fundamentals and understanding of Mobile networks Architecture Network Architecture in technologies of 2G, 3G, 4G & 5G. KPI formulae, KPI degradation and KPI troubleshooting Core network performance, configuration parameters interpretation and usage Analytical and synthesis capabilities Programming skills is plus Detailed knowledge of Services and customer segmentation Apply Expertise & Technology, Data analysis, Trends and statistics

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL

 

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Egypt (EG) || Cairo

Req ID: 762536