You will be part of our Sea Logistics team, adding your leadership expertise + skills to the delivery of Customer + Operational Excellence. **Your Role** Managing the System + Process function + where relevant, the team supporting this including all the related activities of process analysis, continuous improvement, training, support + maintenance of all processes + related applications. **Your Responsibilities** Your focus will be on constantly supporting our teams through enhancing operational capability + delivery of systems data quality, implementing new systems, testing + training. You will also be involved in the execution of business strategy via process improvement initiatives + management of KPIs. • To ensure operational excellence through adherence to designed processes + audits. • To support the Customer Care locations (CCL), Sales as well as Operational Care locations (OCC) through quality training, day to day support systems + processes. • To actively manage interfaces + the exchange of information + knowledge across the organization. • To drive initiatives for the continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity. • To ensure the testing + implementation of new systems + processes. • To monitor KPIs + drive high data quality, review + action planning together with the stakeholders. • To manage projects + ensure consistent progress of activities + provide regular updates to stakeholders. • To act as the interface between IT + the business by defining + communicating system requirements in cooperation with the Corporate team **Your Skills and Experiences** - Graduate of Bachelor's degree of any related course. - Possesses strong leadership skills + focus on customer + stakeholder relationships Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.