Overview: We are seeking a Process Analyst to support our team in enhancing credit card processes. The ideal candidate will work closely with various departments, including credit, fraud, and contact centers, to identify and implement process improvement opportunities.
Key Responsibilities:
Process Improvement: Collaborate with credit, fraud, and contact center teams to conduct call listening sessions and identify areas for process enhancement.
Data Analysis: Create and maintain PowerBI dashboards to monitor performance and identify trends.
Testing and Implementation: Conduct testing for branches and contact centers to ensure the effectiveness of new processes.
Stakeholder Engagement: Visit branches to interview staff, understand their pain points, and help them manage and understand updates.
Communication: Provide clear and understandable communication to all stakeholders regarding process changes and improvements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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