Job Description

Hello Future Process Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Build sound relationships based on trust and openness. across teams and functional lines to enhance work delivery, collaboration, and innovation.Leverage processes and technologies to meet business needs.Produce consistently high-quality outputs within agreed deadlines and adhering to predefined standards and procedures and in accordance with compliance and governance standards.Identify business process improvements (Cost Savings or efficiency improvements)Business Process Communications to key stakeholders and the required stakeholder sign off has been obtained.Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)Assessing, Analyzing, optimizing end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions and assessing current business processes, procedures, and business rules.Comply with governance in terms of legislative and audit requirements by providing business process content to get the operating procedures updated (Golden Rules) and updating standard Operating Procedures with requisite changes.Designing new and existing business processes, in conjunction with business partners by process mapping – As-Is and To-Be and ensuring that process maps are according to design principles and methodology.Conduct Time studies on processes.Manage own development to increase own competencies.Providing information which contributes to building training manuals/material and providing guidance and support to team members.Provide business specific input to technical IT teams and third-party vendors to enable system migration projects and the activation of products on the relevant platforms Integrate business information, and compare, Analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.As a successful candidate, your responsibilities and performance KPIs span across multiple perspectives, including Finance, People Development, Customer Engagement, Risk Maturity & Compliance, Internal Operations, and Projects. Key responsibilities include managing cost vs. budget, developing people, enhancing customer experience, ensuring risk and compliance, and optimizing internal operations. KPIs are measured through specific metrics such as cost savings, project completion rates, process maturity, and stakeholder engagement scores. The role emphasizes continuous improvement, adherence to standards, and proactive engagement with risk and compliance teams.

You will be an ideal candidate if you:

Relevant Degree/Diploma in the related fields, or Six Sigma White Belt, Yellow Belt advantageous.Have experience working on FirstMap – Advantageous .Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior Process Analyst level.

You will have access to:

Opportunities to network and collaborate.Challenging Work.Opportunities to innovate.

We can be a match if you are:

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to tackle challenges to achieve the desired outcomes.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do your best.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.